Penn National Gaming, Inc.

Security Ambassador

Location US-WV-Charles Town
Job ID
Casino Property
Hollywood Casino at Charles Town Races
Position Type
Regular Full-Time
Security, Surveillance & EMT



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Charles Town, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Shall ensure the safety of customers, employees and others while on the premises of HCCTR.
  • Assists customers and employees and reports critical situations (medical emergencies, irate customers, etc).
  • Continual observation and patrolling, as directed, of the casino premises, buildings and grounds, corridors, barn areas, office areas and parking facilities of HCCTR.
  • Ensures the integrity of all slot and table games of HCCTR.
  • Transports gaming chips to and from gaming tables in accordance with internal control procedures.
  • Performs the drop for table games including poker, in accordance to internal control procedures.
  • Reports to the Security management, any violations, acts or situations which are detrimental to the best interest of HCCTR.
  • Examines doors, windows, and gates to determine that they are secure.
  • Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
  • Assists in any internal or external investigations conducted by HCCTR or authorized local authorities
  • Inspects equipment and machinery to ascertain if tampering has occurred.
  • Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
  • Observes departing personnel to guard against theft of company property.
  • Sounds alarm or notifies supervision verbally, by radio, or by telephone in case of fire, theft, or presence of unauthorized persons.
  • Permits authorized persons to enter property.
  • Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff.
  • May be called on to regulate vehicle and pedestrian traffic to maintain orderly flow.
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures behavior and appearance are in compliance with established standards.
  • Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.
  • Maintains a professional work environment with management and staff.
  • Participates in meetings and training as required.
  • Performs all job duties in a safe and responsible manner and reports safety hazards immediately.
  • Prepares reports as requested or required.
  • Performs other duties as may be assigned by department and/or company management.
  • You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This will be evaluated through 30, 60 and 90 benchmark requirements.  Complete 45 day survey. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



High school diploma or equivalent required; one to three months related experience and/or training.



Must have the ability to read and comprehend simple instructions, short correspondence, and memos.  Able to effectively present information in one-on-one and small group situations to customers, employees and others.  Effective in communicating and presenting information and responding to questions from supervisors, managers, fellow employees and/or the general public.



Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.



Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 



Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.CPR certification is mandatory.  Must possess a valid driver’s license for the state in which you reside. In addition to the pre-employment background check, this position will be subject to periodic checks of your driving record in order to determine continued suitability to drive company and/or patron vehicles.


Other Qualifications             

Must be a minimum of 21 years of age.   Must have good observation skills.  Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.  Must be diplomatic and tactful; speak clearly and politely; respond well to questions.  Must have the ability to deal effectively and interact well with the customers and employees.  Previous customer service experience preferred. Champion of Red Carpet Customer Service and building positive team spirit.  Previous customer service experience preferred. 



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee must:   be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others.  The employee is regularly required to stand/walk up to twelve hours; speak; hear; use hands to finger, handle or feel; reach with hands and arms.  The employee frequently is required to sit and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.


While performing the duties of this job, the employee is frequently exposed to outside weather conditions.  The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock.  The employee will be working in an environment where smoking is permitted and higher than normal noise levels.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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