Penn National Gaming, Inc.

Poker Manager

Location US-WV-Charles Town
Job ID
Casino Property
Hollywood Casino at Charles Town Races
Position Type
Regular Full-Time
Casino Operations



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Charles Town, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

-Manages day to day operations of Poker Room.

-Works closely with VP of Table Games to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.

-Directs the Poker Supervisors to accomplish the goals of the Poker area and Table Games department.

-Drives improved results through staff development and training programs, and established methods, procedures, and guidelines to maintain desired standards and high quality service, then monitors results through inspection, evaluation, and analysis.  Works with VP to make changes if necessary to achieve end result.

-Management accountability for all team members for day to day and long term operations to include hiring, training, and developing employees which includes coaching, mentoring, and appropriate performance management up to and including separation.

-Responsible for staffing and scheduling (planning, assigning, and directing work) to meet business demands and ensure customer satisfaction.

-Provides visible leadership in gaming operation areas.

-Ensures compliance with Title 31 requirements and processes.

-Responsible for the overall integrity of daily operations. Models regulatory, departmental, and company policies and procedures.

-Presents oneself as a Credit to Company and encourages others to do the same.

-Performs all other related and compatible duties as assigned.

To be successful in this position it will require the following skill set

-Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university.

-Three years of progressively more challenging experience in a Gaming Operations role, Poker experience required.

-Must be proficient in Microsoft Office applications (Excel, Access, Word).

-Ability to understand and analyze Budget and P&L Statements.

-Good oral and written communication skills; must be fluent and literate in English.

-Proven managerial and problem-solving skills with the ability to exercise independent judgment within established policies.

-Must possess excellent interpersonal and employee relations skills.

-Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors. 

-Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift.

-Must be able to listen and respond to visual and aural cues.

-Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality.

-Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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