Penn National Gaming, Inc.

Beverage Manager

Location US-OH-Columbus
Job ID
2021-79650
Casino Property
Hollywood Casino at Columbus
Position Type
Regular Full-Time
Category
Food & Beverage

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Columbus, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Responsible for supervising and managing staff in the F&B FOH department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
  • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
  • Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Responsible for the overall achievement of department customer service goals.   
  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Maintain cost control methods and procedures by monitoring consistent pars and inventory.
  • Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.
  • Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.
  • Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members.
  • Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.
  • Administers the overall activities of the front of house restaurant operations and beverage operations. 
  • Establishes and administers training programs within the assigned restaurant and lounge. 
  • Ensures that available facilities are adequate for performance of duties by assigned personnel.  
  • Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated.
  • Monitors appearance of food served and communicates deviations from standard.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
  • Maintains strict confidentiality in all departmental and company matters.

 

SUPERVISORY RESPONSIBILITIES                                                    

 

  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
  • Determines work procedures and expedites workflow.
  • Responsible for employee performance (disciplining, coaching, counseling).

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Must be at least 21 years of age.
  • Bachelor’s Degree (B.A./B.S.) or equivalent from four year college or university; or four years related supervisory or managerial experience and/or training; or equivalent combination of education and experience. 
  • Previous supervisory experience in a full service or high volume restaurant preferred.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Must be proficient in Microsoft Outlook programs.
  • Excellent motivational, communication and customer service skills required.

 

LANGUAGE SKILLS:

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.

Ability to read and communicate verbally in English.

Written communication skills in in English may also be required.  

 

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.  

 

CERTIFICATES, LICENSES, REGISTRATIONS:

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.  

Must obtain a First Aid/AED certification. 

Must successfully complete C.A.R.E or TiPS training.  

Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.  

 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.   The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.  

 

WORK ENViRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.  Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

 

Equal Opportunity Employer

 

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