Penn National Gaming, Inc.

Lead Sportsbook Repsentative - Plus Tips

Location US-CO-Black Hawk
Starting Salary
USD $15.00/Hr.
Job ID
2021-79529
Casino Property
Ameristar Casino Resort Spa Black Hawk
Position Type
Regular Full-Time
Category
Casino Operations

Overview

   Work Happy

 

    Don’t just work. Work Happy.   A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.   An individual could be successful if they possess the following.

Your daily responsibilities include

  • Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance with applicable jurisdictional gaming statutes and regulations.
  • Maintain a cash bank for his/her shift, responsible for accepting payment and making a correct change when necessary.
  • Stock Sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
  • Write sports tickets in an accurate and timely manner.
  • Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
  • Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
  • Explain wagering rules, including betting lines and odds, and procedures to guests
  • Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements - Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. 
  • They offer information on activities, etc., and direct guests for further information, as necessary.
  • Create and enter player tracking cards
  • Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
  • Perform other job-related duties as requested.
  • Maintains strict confidentiality in all departmental and company matters. 
  • Leads the Sportsbook operations and provides oversight and support to the Sportsbook Representatives
  • Monitor and supervise Sportsbook team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.
  • Closeout representatives at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
  • Verifying cash drawers, complete reports, rate casino customer activity, and monitoring sportsbooks for suspicious activity.
  •  Prepare and stock all the daily sports sheets.
  •  Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements.
  •  Explain wagering rules, including betting lines and odds, and procedures to guests as needed.
  •  Notify the leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
  •  Approves and denies wagers from guests as permitted.
  • Updates and maintains all customer sheets.
  • Monitors all monies being wagered and updates the betting odds according to policy.
  • Handles guest disputes quickly and effectively within the level of their authority.
  • Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
  • Promotes safety awareness to minimize work-related injuries.
  • Maintains knowledge of property information.
  • Other job-related duties as requested.
 

To be successful in this position it will require the following skill set

  • Minimum six (6) months of cash-handling experience
  • High school diploma or equivalent GED
  • Effectively communicate in English, both oral and written forms
  • Must be at least 21 years old
  • Previous experience in race and sportsbook preferred
  • Previous experience in a similar resort environment preferred
  • Ability to work as a part of a team in a high-stress and high-volume environment
  • Ability to work in and adapt to a dynamic and frequently changing environment
  • Ability to adhere to and execute established department policies and procedures
  • Working knowledge of sports
  • Proficient cash-handling skills
  • Ability to work under pressure while being able to pay attention to details
  • Basic math skills to calculate winnings based on odds
  • Basic computer skills
  • Excellent customer service skills
  • Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. 
  • Ability to read and communicate verbally in English. 
  • Written communication skills in English may also be required.   
  • MUST be able to obtain/maintain Colorado Support Gaming license :  https://sbg.colorado.gov/gaming-support-license

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

 

Click HERE to see our Team Member BENEFITS.

 

Equal Opportunity Employer

 

Work Happy

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