Penn National Gaming, Inc.

Poker Host

Location US-OH-Columbus
Job ID
2021-79459
Casino Property
Hollywood Casino at Columbus
Position Type
Regular Part-Time
Category
Casino Operations

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Columbus, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Your daily responsibilities include

Welcomes guests to the Poker Room, provides information to the players about promotions, tournaments,games and limits, adds players’ information on to an electronic waiting list,
and performs other duties as assigned including but not limited to:

 

  • Seats players in Poker games.
  • Delivers chips to poker players from the cage to the table.
  • Answers telephone inquiries and responds to guest questions accurately and politely.
  • Enthusiastically supports, actively promotes and demonstrates Red Carpet Customer Service in accordance with department and company standards and programs. 
  • Ensures behavior and appearance are in compliance with established standards.
  • Maintains a professional work environment with management, staff and guests.
  • Maintains complete confidentiality of all company information at all times.
  • Participates in meetings and training as required.
  • Performs all job duties in a safe and responsible manner.
  • Performs other duties as may be assigned by department and/or company management.

To be successful in this position it will require the following skill set

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position has no supervisory responsibility.

 

  • High school diploma or equivalent required.
  • Excellent communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos; effectively communicate and present information and respond to questions from supervisors, managers, fellow employees, guests and/or the general public.
  • Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
  • Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
  • Must obtain/maintain licensing with the Ohio Casino Control Commission.
  • Must be a minimum of 21 years of age.   Champion of Red Carpet Customer Service and building positive team spirit. Must be diplomatic and tactful and have the ability to deal effectively and interact well with employees. Previous customer service experience preferred.  Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others;  is regularly required to sit for long periods of time; stand; speak; hear; handle; reach; stoop; kneel. Specific vision abilities required by this position include close and distance vision; color and depth perception; and peripheral vision. The employee must occasionally lift and/or move up to twenty-five (25) pounds.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
  • While performing the duties of this job, the employee will be working in an environment with higher than normal noise levels.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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