Penn National Gaming, Inc.

Casino Host- Asian Marketing

Location US-MS-Vicksburg
Job ID
2021-79336
Casino Property
Ameristar Casino Hotel Vicksburg
Position Type
Regular Full-Time
Category
Marketing & Entertainment

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Ameristar Casino Vicksburg, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some!Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
  • Directly host high-end guests in the Asian communities and maintain player development accounts to ensure regular contact with guests in order to build guest loyalty.
  • Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.
  • Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.
  • Award customer complimentaries based on gaming action and program guidelines.
  • Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
  • Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.
  • Contact guests by calling, writing or making personal visits to increase trip frequency.
    Attend off property functions as a representative of the company in order to entertain or assist guests as required.
  • May act as a mentor to casino hosts and provide guidance on player development practices.
  • Oversee and coordinate guest limo and shuttle services to ensure timely guest pick up and drop off schedules.

 

To be successful in this position it will require the following skill set

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

  • One to three years’ experience casino / hotel, customer service, host, or telemarketing experience required.
  • College degree or equivalent experience preferred but not required.
  • Ability to think independently in making decisions to maximize customer service experience and program profitability.
  • Ability to effectively manage time and perform multiple tasks simultaneously.
  • Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
  • Excellent interpersonal skills required.
  • Must have excellent oral and written communication skills.
  • Must be able to listen and respond to visual and aural cues.

 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

  • Must successfully pass background check
  • Must successfully pass an alcohol and drug screening
  • Must be at least 21 years of age
  • Bilingual in Vietnamese and English required
  • Must be in possession of and maintain valid state driver’s license (must be free of careless motor vehicle accidents and moving violations within the last 3 years
  • Ability to obtain and maintain a valid Mississippi gaming license
  • Strong analytical, judgment and decision making skills in order to make knowledgeable decisions regarding complimentaries.
  • Excellent written and oral communication skills
  • Experience with word processing and spreadsheet computer applications

 

EXCEPTIONAL GUEST SERVICE

At Ameristar Casino Vicksburg, we hire Moment Makers – individuals who are passionate about creating magical and memorable moments for our guests. Ameristar Casino Vicksburg team members are held to the highest level of standards when it comes to delivering exceptional guest service and are trained and tested frequently to ensure they are consistently offering the best service. 

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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