- Bachelor’s degree (B.A./B.S.) from an accredited four year college or university in Business Administration or related field; ten years progressive Food & Beverage, Hotel, Hotel Sales, and Facilities experience; or equivalent of education and experience combined. Three years’ experience with directing a multi-unit F&B operation required.
- Must be proficient in Microsoft applications (Excel, Access, Word, Outlook, and Power Point) and in hotel software.
- Must have the ability to work nights, holidays, and weekends as needed.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Must have the ability to operate a manual and automatic transmission automobile.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Must be able to physically perform job duties of all cast members within areas of responsibility when emergencies arise.
- Must have comprehensive knowledge of OSHA standards.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Must be able to read and interpret plans and specifications.
- Must have a working knowledge of Electrical, Plumbing, HVAC and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears; trade license is preferred.
- Ability to drive results.
- Ability to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Facilities, Food & Beverage and Hotel products.
- Ability to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property.
- Must have excellent verbal and written communication skills.
- Must have extensive knowledge of food cost and labor analysis, in addition to hotel operations.
- Must have working knowledge of all phases of administration, cost control, and familiarity of all food and beverage, hotel, and facilities services.
This job has supervisory responsibilities.
Responsible for staff development and training programs.
- Responsible for rewards and recognition program to maximize employee engagement.
- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
- Determines work procedures and expedites workflow.
- Responsible for employee performance (disciplining, coaching, counseling).
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Must successfully complete C.A.R.E or TIPS training.
Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.