Penn National Gaming, Inc.

VP of Hospitality - Bonus Eligible

Location US-CO-Black Hawk
Starting Salary
USD $150,000.00/Yr.
Job ID
Casino Property
Ameristar Casino Resort Spa Black Hawk
Position Type
Regular Full-Time
Hotel Operations & Retail



Don’t just work. Work Happy.


A career in gaming? At Ameristar Casino Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for directing the overall operations and staff of the Facilities, Food and Beverage, and Hotel departments. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.  Functions as a strategic leader of all areas of responsibility.
  • Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
  • Makes final decisions pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs.
  • Oversees all master and direct bill accounts and responsible for ensuring correct billing.
  • Responsible for ensuring all areas of responsibility have all necessary tools to complete tasks and that all equipment is in working order.
  • Responsible for coordination of daily and weekly department meetings.
  • Acts as a liaison between Architects, Designers, Subcontractors, building officials and Executive Management on internal engineering projects.
  • Inspects completed work for conformance to blueprints, specifications and quality standards.
  • Develops plans to meet and serve expanding facility needs.
  • Responsible for ensuring OSHA standards are followed.
  • Works closely with Marketing to drive occupancy and maximized revenue for all areas of responsibility.
  • Makes final decisions for financial activities of all areas of responsibilities to include, but not limited to, setting room rates, menu pricing, and Facilities policies/procedures.
  • Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations.
  • Works with outside vendors for cost effect solutions for repairs, upgrades, projects, etc.
  • Develops, implements, and monitors preventive maintenance programs in conjunction with Facilities staff.
  • Participates with the Executive Management Team in developing strategic and tactical operating plans to support property objectives for all areas of responsibility.
  • Responsible for maximizing daily revenue and effectively manage costs and labor for all areas of responsibility.
  • Responsible for effectively leading management and supervisory team in all areas of responsibility to ensure optimum operating efficiencies.
  • Formally presents updates to plans and provide appropriate explanations and solutions to variances for all areas of responsibility.
  • Ensures that the receiving, holding and issuance of products are within the quality and control standards for all areas of responsibility.
  • Ties operational challenges to strategic direction and the ability to be effective in a large organization with multi property responsibility.
  • Assists in designing and engineering food and beverage menus and hotel information.
  • Implements and audits inventory and cost control systems and procedures for all departments in which responsible.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • Bachelor’s degree (B.A./B.S.) from an accredited four year college or university in Business Administration or related field; ten years progressive Food & Beverage, Hotel, Hotel Sales, and Facilities experience; or equivalent of education and experience combined. Three years’ experience with directing a multi-unit F&B operation required.
  • Must be proficient in Microsoft applications (Excel, Access, Word, Outlook, and Power Point) and in hotel software. 
  • Must have the ability to work nights, holidays, and weekends as needed.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have the ability to operate a manual and automatic transmission automobile.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must be able to physically perform job duties of all cast members within areas of responsibility when emergencies arise.
  • Must have comprehensive knowledge of OSHA standards.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Must be able to read and interpret plans and specifications.
  • Must have a working knowledge of Electrical, Plumbing, HVAC and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears; trade license is preferred.
  • Ability to drive results.
  • Ability to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Facilities, Food & Beverage and Hotel products.
  • Ability to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property.
  • Must have excellent verbal and written communication skills.
  • Must have extensive knowledge of food cost and labor analysis, in addition to hotel operations.
  • Must have working knowledge of all phases of administration, cost control, and familiarity of all food and beverage, hotel, and facilities services.

SUPERVISORY RESPONSIBILITIES                                                     

This job has supervisory responsibilities.

 Responsible for staff development and training programs.

  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
  • Determines work procedures and expedites workflow.
  • Responsible for employee performance (disciplining, coaching, counseling).


Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.



Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



Employee must be able to qualify for licenses and permits required by federal, state and local regulations.


Must successfully complete C.A.R.E or TIPS training.


Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.


Click HERE to see our Team Member BENEFITS.


Equal Opportunity Employer


Work Happy


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