Penn National Gaming, Inc.

Call Center Host/VIP Concierge

Location US-LA-Lake Charles
Job ID
Casino Property
L'auberge Casino Resort Lake Charles
Position Type
Regular Full-Time
Marketing & Entertainment



Don’t just work. Work Happy.


A career in gaming? At L'Auberge Lake Charles, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Adheres to departmental and company policies and procedures regarding guest service standards. - Provides reservation service for L’Auberge Lake Charles guests, including airlines, shows and restaurants, golf, spa, and related personal services. - Handles special requests for guests. - Maintains knowledge of casino, hotel, and community special events and promotions in order to provide guests with superior service; provides directions to all property venues and popular local destinations. - interfaces with ViP/Player Services, Executive Hosts, Hotel, and Food & Beverage team members in handling preferred guests. - Handles operations of ViP Lounge and ViP Hospitality Podium, if applicable. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

To be successful in this position it will require the following skill set

- High School Diploma or equivalent required; Associate degree and/or training preferred; or equivalent combination of education and experience. - Minimum two (2) years of Concierge, Hospitality, or Front Desk experience required. - Must have excellent written and verbal communication skills; must be fluent and literate in English. - Must have strong computer skills with proficiency in Microsoft Office applications. - Ability to maintain a high level of confidentiality and professionalism. - Must possess exceptional customer service and interpersonal skills. - Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Must be familiar with local area and know directions to airport, area attractions, etc. - Must have ability to work efficiently in a team-oriented environment. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Must be able to work a flexible schedule, including nights, weekends, holidays, and fluctuating days off.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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