Penn National Gaming, Inc.

Security Assistant Shift Manager

Location US-MA-Plainville
Job ID
Casino Property
Plainridge Park Casino
Position Type
Regular Full-Time
Security, Surveillance & EMT


  Don’t just work. Work Happy.   A career in gaming? At Plainridge Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.   An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events
  • Review, adjust and administer working schedules of team members
  • Supervise and manage attendance and time records of team members
  • Handle customer complaints
  • Handle emergency situations such as disorderly patrons, medical emergencies, violation of gaming laws and intoxicated patrons
  • Ensure that all Security team members adequately perform the duties arising from emergency situations
  • Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
  • Supervision of security officers: assign officers to work areas, observe work to ensure that procedures are followed, conduct performance evaluations, take disciplinary actions, disseminate information
  • Ensure prompt completion and forwarding of all required paperwork of team members
  • Provide security for monetary transfers, fills, credit and escorts
  • Testify in court on behalf of state gaming boards
  • Interview, select and train new team members
  • Review, adjust and administer working schedules of team members
  • Assign and apportion work to be done among team members
  • Plan work processes and determine effective techniques or processes to be used by team members in the course of business
  • Supervise and manage the work processes or procedures of team members
  • Conduct individual or group pre-shift meetings with team members and provide daily positive feedback
  • Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance
  • Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination
  • Address and manage complaints, grievances or concerns from team members.
  • Effectively use, administer and manage rewards and recognition for front line team members
  • Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations
  • Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers
  • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner
  • Develop, maintain and manage training programs
  • Handle customer complaints and support all customer service programs
  • Understand and adhere to regulatory, department and company policies and procedures
  • Make determinations regarding types of materials, supplies, or tools to be used
  • Supervise and manage attendance and time records of team members
  • Effectively manage departmental expenses
  • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction
  • Protect and preserve assets of the company
  • Understand and adhere to all bargaining unit agreements
  • Meet grooming and appearance requirements
  • Meet attendance guidelines
  • Comply with all reasonable requests made by management

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude
  • Must enjoy hosting others
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • Must be a minimum of 21 years of age
  • Associate degree (A.A.) or equivalent from two-year college or technical school; or one year related experience.
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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