Penn National Gaming, Inc.

Lead EVS Attendant

Location US-OH-Dayton
Job ID
2021-79076
Casino Property
Hollywood Gaming at Dayton Raceway
Position Type
Regular Full-Time
Category
Housekeeping & Environmental Services

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Gaming at Dayton Raceway, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Back stock supplies and secure supplies when they arrive.
  • Support and assist the attendants in the completion of daily tasks within the department. Responsible for managing work assignments provided by the Assistant Shift Manager. Provide direction to ensure the completion of daily/weekly/monthly tasks.
  • Attendant is responsible for assisting in body fluid clean-up property wide.
  • Get necessary cleaning supplies for departments, fellow employees, and guests as requested.
  • Immediately respond to calls for housekeeping problems; broken glass, spills, toilet backups, etc.
  • Perform miscellaneous cleaning tasks as needed; clean vents, high dust, wipe walls, etc.
  • Positively respond to all guest concerns and issues to promote a return visit.
  • Provide positive communication and use Marquee Service with every patron and team member.
  • Effectively respond to Manager’s or Assistant Shift Manager’s requests in all areas of guest interaction and customer concerns.
  • Perform job duties in a safe manner; report any potential safety hazards to management staff.
  • Respond to and handle any calls or problems concerning housekeeping issues.
  • Tour the property to check for cleanliness and ensure carpets are properly shampooed, vacuumed, and tile floors stripped and waxed and communicate to the Supervisor any discrepancies.
  • Provide verbal and or written communication to the Assistant Shift Manager and/or Manager on any EVS problems encountered during the day.
  • Ensure that necessary cleaning supplies are available and stored immediately.
  • Assist other EVS personnel with cleaning tasks as needed and assist the Assistant Shift Manager with retraining as needed.
  • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity or guest service.
  • Adhere to all Corporate and local policies, procedures, gaming laws and regulations.
  • Other duties, as assigned.

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude.
  • Must enjoy hosting others.
  • Ability to learn budget and P&L statements.
  • Good oral and written communication skills.
  • Proven time management and critical thinking skills required.
  • Must possess excellent interpersonal skills.
  • Ability to stand and walk, and mobility to move easily around cashiering and bank areas as well as entire property for entire shift.
  • Must be able to listen and respond to visual and aural cues.
  • Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
  • Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
  • Must have excellent verbal and written communication skills.
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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