Penn National Gaming, Inc.

Valet Captain

Location US-LA-Bossier City
Job ID
2021-78953
Casino Property
Margaritaville Resort Casino
Position Type
Regular Full-Time
Category
Hotel Operations & Retail

Overview

POSITION SUMMARY

The Door Attendant is responsible for providing superior service to both the internal and external customer.  The Door Attendant is also responsible for accommodating needs of guests as requested.

 

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

 

 

  1. Provides superior customer service, a warm Margaritaville welcome and positive interactions with customers and employees. Must have the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

 

  1. Responds to customer requests for information in accordance with Margaritaville’s standards for guest accommodation.

 

  1. Assists Bell Staff and Hotel in ensuring that guests are not parking in or blocking the valet drive. Ensures that guests are helped quickly and in a courteous and safe manner according to Margaritaville’s standards.

 

  1. Ensures the needs of guests are being met and are consistent with the standards established by Margaritaville management. Attends to guests’ complaints and requests as necessary and remains focused on quality guest services.

 

  1. Ensures proper handling and flow of valet area and assists guests with personal belongings in the Bell Staff’s absence.

 

  1. Coordinates with Butlers, Bell Staff, Front Desk and/or Housekeeping to ensure guest requests are properly handled.

 

  1. Ensure that the valet drive, flower beds and trash receptacles are debris free and music is on at an acceptable volume.

 

To be successful in this position it will require the following skill set

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

Ability to communicate effectively with customers, outside contacts, and all levels of employees.

Ability to use a telephone.

Ability to move effectively and efficiently around work area.

This position is at times subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.

 

JOB QUALIFICATIONS

 

Demonstrated knowledge of hotel personal services operations.

 

This knowledge and these abilities are typically acquired through the completion of a high school education or the equivalent and at least one year of customer service or related area experience.

 

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