Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Charles Town, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
- interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner. - Responsible for complete set-up, stocking, and service of assigned area; sets, cleans, and resets tables. - Removes dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area. - Responsible for the monitoring and replenishing of all stock items in assigned area in a neat, accurate, and timely fashion. - Refills water glasses, coffee cups, butter/condiments, bread, and carries order to tables as needed. - Makes coffee or tea as needed. - Ensures assigned work area is neat, clean, and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe work station. - Partners with culinary staff and server to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction. - Maintains all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators. - Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe). - Adheres to regulatory, safety, departmental, and company policies. - Supports safety and accident prevention programs (non-slip footwear, proper lifting). - Presents oneself as a Credit to Company and encourages others to do the same. - Performs all other related and compatible duties as assigned.
- High School Diploma or equivalent. - Six months of experience in gourmet food service preferred. - Knowledgeable of food and wine. - Must possess excellent interpersonal skills. - Good oral and written communication skills; must be fluent and literate in English. - Ability to respond calmly and make rational decisions in stressful situations with co-workers and guests in a fast-paced environment. - Able to stand and walk for entire shift. - Must be able to lift trays of food above shoulder level for a distance of up to fifty yards. - Tolerate areas of cold and high temperature in excess of 115 degrees. - Must be able to listen and respond to visual and aural cues. - Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights. - Successful or better performance against Performance Appraisal Standards. - Teamwork – ability to work collaboratively within the outlet for effective day to day operations. - Compliance with all regulatory, governmental, and safety requirements. - Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. - Knowledge of and compliance with departmental, property, and company policies and procedures. - Maintain health department standards and regulations – inspection scores should be at or above standards. Cleanliness of restaurant. - Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.
Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.
Equal Opportunity Employer