Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino at Penn National Race Course, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
- The Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - As the Table Games Dealer, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - As part of your Dealer responsibilities you will be required to provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals. - Provide encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting, and professional working environment for our staff and a pleasant and entertaining experience for our guests. - Providing superior customer service in accordance with Red Carpet Service Standards. - Demonstrate knowledge of and the ability to deal table games offered by the casino. - Reconcile potential conflicts with guests regarding the rules and conduct of game play. - Responsible for game protection including the identification of potential card counters, game accuracy, and pace of table game play. - Conduct all procedures associated with opening and closing the shift including preparing dice, cards and associated gaming equipment as well as accuracy completing all table games transactions required. - Assist in the handling of all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits. - May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services. - Participate in ongoing training and successful completion of additional games as deemed necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. - Previous experience in casino or hospitality industry preferred. Proficiency in dealing table games as offered for play in the casino. General knowledge of table games rules and regulations. - Prior casino experience is preferred but not required. - Must have the ability to read, write and speak fluent English. - Must have the ability to respond to common inquiries or complaints from guests and regulatory agencies. - Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals. - Must have the ability to present information and respond to questions from groups of managers, employees, and guests. - Must have the ability to read, analyze, and interpret technical procedures and governmental regulations. - Must have the ability to write reports, business correspondence, and procedure manuals. - Must have the ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs. - Must have the ability to solve practical problems and deal with a variety of situations. - Basic computer knowledge; competent in Microsoft Office applications. - Meet any credentialing requirements of the Pennsylvania Gaming Control Board. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - Standing/Walking 85% of the time. - Bending and lifting 15% of the time. - Lifting/moving maximum of 25 lbs. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. - This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment. - High Noise Level
Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.
Equal Opportunity Employer