Penn National Gaming, Inc.

Cage Supervisor

Location US-IN-Lawrenceburg
Job ID
2021-78746
Casino Property
Hollywood Casino Lawrenceburg
Position Type
Regular Full-Time
Category
Casino Operations

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Lawrenceburg, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for providing guidance and daily supervision to staff in the Cage department. Supports and administers operational goals and monitors achievements of performance and profit objectives. 
  • Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. 
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Reports to guest inquiries and reports issues to manager for guest recovery.  Assists in preparation/review of currency transactions reports. - Verifies vault accountability at end of shift.
  • Assists with verification of Credit line availability.
  • Assists with review of multiple transactions logs for accuracy. 
  • Responsible for verification of main bank and window cashier drawers. 
  • Responsible for authorizing checks. - Prepares fills and credits for live games when acting as cashier/banker. 
  • Prepares jackpots as needed.
  • Prepares customer deposit and safekeeping log. 
  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. 
  • Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.   
  • Maintains strict confidentiality in all departmental and company matters. 
  • Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. 
  • Performs duties in a safe manner; reports any potential safety hazards to management staff.
  • Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

To be successful in this position it will require the following skill set

  • High School Diploma/GED; or one to two years of customer service-related experience; or equivalent combination of education and experience. 
  • Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.). 
  • Must have excellent written and verbal communication skills. 
  • Ability to maintain a high level of confidentiality and professionalism. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization. 
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 
  • Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems). 
  • Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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