Penn National Gaming, Inc.

Poker Assistant Manager - Bonus Eligible

Location US-CO-Black Hawk
Starting Salary
USD $53,000.00/Yr.
Job ID
2021-78683
Casino Property
Ameristar Casino Resort Spa Black Hawk
Position Type
Regular Full-Time
Category
Casino Operations

Overview

   Work Happy

 

    Don’t just work. Work Happy.   A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.   

 

Salary range for this position is $53,000 - $60,000 based on experience.

Your daily responsibilities include

  • Responsible for supervising staff and the overall daily management of a designated shift in the Poker area. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Effectively handles customer concerns and requests; reports problems to manager.
  • Responsible for the accountability of the chips, cards, and all other gaming equipment.
  • Assists in maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Poker department.
  • Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
  • Shares responsibility for the overall integrity of daily operations on assigned shift.
  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • Associate degree (A.A.) in related field; or minimum of two (2) years of experience in a comparable Poker Operations leadership position; or equivalent combination of education and experience.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Poker operating systems.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports and business correspondence. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have extensive knowledge of all Poker Operations. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to work any shift or hours, including nights, weekends, holidays, and overtime.
  • MUST be able to obtain/maintain Colorado Support Gaming license :  https://sbg.colorado.gov/gaming-support-license

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

 

Click HERE to see our Team Member BENEFITS.

 

Equal Opportunity Employer

 

Work Happy

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