Penn National Gaming, Inc.

Player Services Representative

Location US-ME-Bangor
Job ID
Casino Property
Hollywood Casino Bangor
Position Type
Regular Full-Time
Hidden (8743)



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Bangor, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

Your daily responsibilities include: - Ensures interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program. - Maintains balanced cashier's station. - Processes cash transactions for casino customers and employees (includes cashing TiTO tickets, personal checks, travelers checks, exchange currency, and processing cash advances). - Be knowledgeable and comply with Title 31 regulations. - Enrolls patrons into Players Club, issues patrons Players Club cards, maintains accurate player tracking information, and assists the Marketing Department with all casino promotions. - Works the main bank as assigned. - Answers phone calls with proper phone etiquette. - Complies with state, company, and department policies and regulations.     

To be successful in this position it will require the following skill set

To be successful in this position it will require the following skill set: - High school diploma or equivalent. - A minimum of 21 years of age. - A minimum of one year of cashiering and/or heavy money handling experience.  - Able to promptly and accurately follow instructions given by Supervisor or Manager. - Must qualify for licensing by Maine Gaming Commission. - Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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