Penn National Gaming, Inc.

Community Media Specialist

Location US-PA-Philadelphia
Job ID
Casino Property
Penn Interactive Ventures - Philadelphia
Position Type
Regular Full-Time
Marketing & Entertainment


Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia with offices in Las Vegas. As the digital arm to Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S., we are poised for fast-paced growth in the sports betting and online casino space. We are also partnered with some of the most innovative media companies in the world to drive growth in our businesses. As such, PI is looking for a Community Media Specialist to assist the Community Media in increasing our player engagement across the omni-channel approach to market, with specific focus of maximizing our social media fan base & player advocacy.  


The Community Media Specialist is a key role that sits within the CRM team as part of the broader Marketing team for our Barstool Sportsbook & Casino verticals and is responsible for managing the social media tools by way of providing social customer service, researching & analyzing the results of our campaigns & posts across all social media platforms in which we operate.


Your goal is to increase the fan base engagement and overall conversion to elicit advocates with increasing LTVs (revenue, time, and profitability), in addition to monitoring for any compliance & regulatory flags that need further escalation. You are data focused with proven capabilities in managing social media audiences & communities at scale ensuring a consistent brand voice, tone and overall a positive player experience across all social media platforms in use.

Your daily responsibilities include

  • Monitor social media progress using social media management tools, Google Analytics and others
  • Incorporate optimization strategies, analyze data, and research the best ways to increase traffic
  • Review the success of campaigns and analyze ways to best optimize campaigns & posts
  • Oversee a cross functional social committee to supervise all aspects of social media interaction between players and or online products (Sportsbook, Casino, & FTP) in order to resolve customer issues and ensure a positive customer service experience (retail, online Customer Service, and marketing)
  • Creating and scheduling highly engaging and competitive posts for our non-Barstool branded online gambling & FTP products
  • Research new media platforms, trends, and industry opportunities
  • Provide feedback from social media trends and research which will be presented to marketing management team & VP Marketing
  • Assisting CRM team with planning & execution across the omni-channel approach to market

To be successful in this position it will require the following skill set

  • Excellent verbal and written communication skills
  • Bachelor’s degree in marketing, PR, or related field
  • 2+ of social media management experience
  • Professional certification in Google Analytics strongly preferred
  • Proficient using multi-social management tools such as Hootsuite
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • General knowledge of Search Engine Optimization (SEO) best practices, and internet ranking for web and app content
  • Relevant experience determining target audience segmentation and how to cater unique marketing campaigns to capture their attention
  • Excellent analytical and time-management skills
  • Not required but highly desired to have a passion for casino games, sports and/or sports betting


Something to leave you with

PI is committed to cultivating a diverse and stimulating work environment to achieve extraordinary results. We are looking for an individual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values the opportunity to make impacting change! We have a strong culture of teamwork, collaboration, mutual respect, and transparency, and its vital that the Lifecycle Marketing Specialist will assist the CRM Manager in continuing to cultivate this culture as we grow.


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