Penn National Gaming, Inc.

Poker Assistant Shift Manager

Location US-MS-Bay St Louis
Job ID
2021-78548
Casino Property
Hollywood Casino Gulf Coast
Position Type
Regular Full-Time
Category
Casino Operations

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Gulf Coast, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for supervising staff and the overall daily management of a designated shift in the Poker area. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Effectively handles customer concerns and requests. Reports problems to Manager.
  • Responsible for the accountability of the chips, cards, and all other gaming equipment.
  • Assists in maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Poker department.
  • Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
  • Shares responsibility for the overall integrity of daily operations on assigned shift.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
  • Associates Degree (A.A.) in related field; or minimum of two years of experience in a comparable Poker Operations leadership position; or equivalent combination of education and experience.
  • Excellent skills in both written and oral communication.
  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Poker operating systems.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have extensive knowledge of all Poker Operations.
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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