Penn National Gaming, Inc.

Houseperson - $11.00/hour with Benefits!

Location US-LA-Lake Charles
Job ID
2021-78531
Casino Property
L'auberge Casino Resort Lake Charles
Position Type
Regular Full-Time
Category
Hotel Operations & Retail

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At L'Auberge Lake Charles, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

JOB DUTIES AND RESPONSIBILITIES:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)

  • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
     
  • Performs all room cleaning and upkeep according to established standards.
     
  • Removes used laundry and trash from room.
     
  • Assists guests with questions or problems, ensuring guest satisfaction.
     
  • Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards
     
  • Reports hotel room facility problems related to structure, equipment, and plumbing to supervisor.
     
  • Ensures that rooms are supplied with all hard and soft goods in compliance with company policy.

To be successful in this position it will require the following skill set

WORKING CONDITIONS/ESSENTIAL FUNCTIONS:

  • This position operates in a working environment that is subject to varying noise levels, the severity of which depends upon work volume.
  • Ability to communicate effectively with guests as well as all levels of employees.
  • Ability to clean rooms and replenish soft and hard supplies.
  • Ability to effectively and efficiently move from floor to floor as needed.
  • This position requires physical mobility and the ability to lift and move up to 20 pounds so as to be able to perform room cleaning duties as needed.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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