Penn National Gaming, Inc.

Payment Analyst

Location US-NJ-Cherry Hill
Job ID
2021-78517
Casino Property
Penn Interactive Ventures - NJ
Position Type
Regular Full-Time
Category
Legal, Audit, Compliance & Risk

Overview

Penn Interactive Ventures (PI) is a real-money interactive gaming company headquartered in Philadelphia. As the digital arm to Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S., we are poised for fast-paced growth in the sports betting and online casino space and are looking for a Payments Analyst to join our expanding Sportsbook team!  As a Payments Analyst, we will depend on you to ensure our players are receiving timely withdrawals from their gaming account when requested. Additionally, it will be your responsibility to ensure the legitimacy of all deposits.

 

 

Penn Interactive is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our employees, through a private exchange which allows our team members the ability to choose from several coverage levels and insurance carriers (both local and national carriers). Along with medical, prescription, dental, and vision coverage, there are also voluntary plans available to employees. PI also offers our employees office perks such as free catered lunches, snacks, and beverages in the office.

 

Your daily responsibilities include

RESPONSIBILITIES

  • Analyze player behavior, interpret facts from the evidence shown, draw conclusions based on this review, and communicate your findings.
  • Review and process payments/withdrawals in a timely manner.
  • Investigate and resolve issues related to payments, including reconciliation of transactions and missing deposits.
  • Identify trends in withdrawals and deposits where players may be attempting to circumvent state and/or federal reporting protocols.
  • Partner with third-party providers to resolve player issues related to deposits and withdrawals.
  • Compile and manage daily reports and account reviews.
  • Maintain and share detailed notes related to player transactions.
  • Complete applicable workflows to meet player satisfaction criteria.
  • Liaise with Player Experience Associates whenever players have questions related to deposits and withdrawals.

 

To be successful in this position it will require the following skill set

REQUIREMENTS  

  • High School diploma required.  College degree or progress toward a college degree preferred.
  • Experience in iGaming, online sports, or banking highly preferred.
  • Experience in a role managing a high velocity of financial transactions preferred.
  • At least one year of experience in payment processing preferred.
  • Demonstrable experience in a highly regulated and compliance focused role.
  • Strong attention to detail.
  • Proficient in Microsoft Office.
  • Ability to maintain a friendly disposition under pressure.  Some players may be frustrated when they contact us.
  • Excellent problem solving and analytical thinking skills.
  • Communicate to various audiences in a clear and concise manner.
  • Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Something to leave you with

HOW TO BE OUR MVP

  • Be data driven.  Know the data; create a culture where data-driven decisions lead to the right outcomes.
  • Be analytical.  Police the product; analyzing player behavior will be paramount.
  • Be accountable.  Adopt a customer-first mindset; follow through on all escalations in your care.
  • Be focused.  Respond promptly with good grammar, punctuation, and attention to detail.
  • Be communicative.  Over-communicate with the team.  Keep your finger on the pulse of the business.  
  • Be helpful.  Look for creative ways to assist and make the team more effective.
  • Be proactive.  Continuously evaluate and identify opportunities for process improvement.
  • Be entrepreneurial.  Test new development builds and provide feedback from the customer point of view.
  • Be organized.  Juggle multiple priorities and projects at any given time ensuring deadlines are met.
  • Be adaptable.  Must be available to work some holidays and weekends.

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