Penn National Gaming, Inc.

Lead Retail Clerk

Location US-LA-Lake Charles
Job ID
Casino Property
L'auberge Casino Resort Lake Charles
Position Type
Regular Full-Time




Don’t just work. Work Happy.


A career in gaming? At L'Auberge Lake Charles, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

  • Operates the cash register and POS system.
  • Provides outstanding guest service and handles all guest and team member issues professionally and in a timely manner.
  • Facilitates retail sales, including guest assistance and follow-up.
  • Distributes shift work among Retail Clerks and assures timely completion of work; assists in the preparation of performance appraisals of Retail Clerks.
  • Ensures merchandise is neatly stocked and shop is clean and organized.
  • Places orders for merchandise as needed and by established deadlines to ensure that the outlet is stocked.
  • Checks Sharepoint regularly for new information and updates.
  • Assists in marking down items when necessary and ensures all items scan at correct price.
  • Receives all merchandise accurately in Stratton Warren Systems (SWS) and reports all order discrepancies to the vendor in a timely manner.
  • Prints tags and tags merchandise.
  • Performs daily, weekly, and monthly system checks to ensure all items are decrementing correctly.
  • Performs quarterly physical inventories, meeting all departmental standards and guidelines.
  • Merchandises new product and maintains orderly merchandising of current product according to company standards.
  • Presents a weekly pre-shift to ensure team members are informed of all current shop and property events and promotions.
  • Ensures stores are fully stocked at all times; makes runs to storage closets to restock as necessary.
  • Assists Accounts Payable with locating orders and receipts in the system to ensure timely payment and that there is no interruption in shipment of goods.
  • Creates ordering profiles and increases order limits when necessary.
  • Restocks after-hours sundries at the Front Desk daily.
  • Updates the Grave Team Variances report to ensure variances for after-hours sundries are being monitored.
  • Updates Product Mix Report with daily sales.
  • Troubleshoots SWS and POS system when issues arise.
  • Responsible for knowing and adhering to all policies and procedures in the Retail department.
  • Performs all other related and compatible duties as assigned.
  • Maintains strict confidentiality in all company matters.

To be successful in this position it will require the following skill set

  • High School Diploma or equivalent preferred.
  • One (1) year of retail cash handling experience in the hospitality or service industry required.
  • Must possess excellent customer service skills.
  • Strong problem-solving, decision-making, and interpersonal skills.
  • Strong written and verbal communication skills; must be able to read, write, speak, and understand English.
  • Competency in Microsoft Office applications required; prior experience with Stratton Warren and InfoGenesis a plus.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Basic math skills required.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Highly organized and detail oriented.
  • Must be able to work a flexible and varying schedule, including evenings, weekends, holidays, and fluctuating days off as needed.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what we're about!




Equal Opportunity Employer



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