Penn National Gaming, Inc.

Banquet Manager

Location US-IN-Lawrenceburg
Job ID
2021-78420
Casino Property
Hollywood Casino Lawrenceburg
Position Type
Regular Full-Time
Category
Food & Beverage

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Conduct effective and timely pre-shift meetings with banquet staff on a daily basis.
  • Insure opening and closing side work is completed as assigned by the staff on an ongoing and consistent basis, including end of shift.
  • Participate and oversee the training and development of the banquet staff.
  • Provide feedback, coaching and counseling to cast members on a consistent and regular basis.
  • Manage staff to improve performance through observation, feedback, and measurement of assigned tasks.
  • Schedule and lead weekly Banquet Event Operations “BEO” management team meetings and as required and assigned.
  • Negotiate prices with clients, draw up contracts and secure clients’ signatures.
  • Complete and post weekly staff schedules ensuring an adequate number of staff to serve each function.
  • Inspect each function room prior to scheduled event to check whether the room setup, menu and schedule of events conform to the function sheet.
  • Greet client(s) prior to the onset of the function and is present throughout its duration to assist in areas where needed. Periodically checks with client to ensure satisfaction with the function and to respond to any additional request.
  • Continually direct and assist banquet staff during the entire event to ensure that all details are carried out according to the client’s specifications.
  • Prepare and present an accurate bill to the client at the completion of the event and collect all payments if necessary.
  • Supervise clean up and breakdown of function after its completion, account for all equipment and supplies, and ensure their return to storage area.
  • Attend all necessary training meetings.
  • Provide positive communication and use Red Carpet Training skills with every patron and co-worker.
  • Perform duties in a safe manner; report any potential safety hazards to management staff.
  • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

To be successful in this position it will require the following skill set

  • Must be 21 years of age
  • Read, write legibly, understand and speak English
  • Able to tolerate second-hand smoke, noise, bright lights
  • Able to work at a fast pace in often crowded/noisy environment
  • Must meet professional appearance standards as prescribed by company policy.
  • Associate’s degree (A.A.) or equivalent from two-year college or technical school and two to three years related experience and/or training of high food volume venues; or equivalent combination of education and experience.
  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed
  • Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
  • The Cast Member must be able to lift and/or move up to 100 lbs.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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