Penn National Gaming, Inc.

Security Shift Manager

Location US-MA-Plainville
Job ID
Casino Property
Plainridge Park Casino
Position Type
Regular Full-Time
Security, Surveillance & EMT



Don’t just work. Work Happy.


A career in gaming? At Plainridge Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

Daily responsibilities in this position include:

  • Responsible for managing the daily shift operations and activities of the Security Department to ensure goals and objectives are achieved in accordance with the Director of Security
  • Determines manpower requirements and ensures adequate personnel have been scheduled to provide maximum-security coverage with minimum labor costs
  • Maintains and keeps updated list of trespassed and or banded guests
  • Administers training programs for assigned security personnel that will ensure effective security of gaming and money handing experience 
  • Counsels, guides and instructs security personnel on the proper performance of their duties.
  • Performs the function of hiring, training, and developing security personnel skills; reviewing security personnel performance and administering discipline 
  • Develops implements and maintains required internal and external reporting procedure.
  • Cooperates with federal, state, and local law enforcement agencies of mutual concern
  • Responsible for providing exceptional customer service to all guests
  • Overall administrator of the shift’s security environment, reporting to the Director of Security.
  • Under the direction of the Director of Security, conducts surprise and routine inspections and drills to check the efficiency of all security measures and controls.
  • Under the direction of the Director of Security and in collaboration and cooperation with law enforcement agencies, investigates crimes committed such as fraud and theft

To be successful in this position it will require the following skill set

To be successful in this position it will require the following skill-set:

  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university or equivalent
  • One to two years of casino security and/or related experience
  • Three to five years of supervisory experience
  • Possess in-depth knowledge and appreciation of security measures and controls.
  • Must be proficient in Microsoft applications (Excel, Access, Word)
  • Effective communication skills (written, verbal and presentation)
  • Ability to display professionalism when dealing with difficult guests
  • Strong leadership, supervisory and interpersonal skills
  • Effective analytical skills as demonstrated in timely and appropriate issue resolution
  • Ability to be physically mobile with reasonable accommodations
  • Must be physically able to restrain combative guests and to move about property
  • Must be able to run on level surfaces, as well as, up and down stairs
  • Respond to visual and aural cues
  • Ability to operate efficiently and effectively in a mentally and physically stressful environment
  • Ability to operate company motor vehicles responsibly at all times
  • Must have valid driver’s license with clean driving record
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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