Penn National Gaming, Inc.

Bell Desk Attendant

Location US-LA-Lake Charles
Job ID
Casino Property
L'auberge Casino Resort Lake Charles
Position Type
Regular Part-Time
Hotel Operations & Retail



Don’t just work. Work Happy.


A career in gaming? At L'Auberge Lake Charles, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include


  1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers.
  2. Supervises and instructs assigned personnel on safety procedures.
  3. Handles customer complaints and follows up with appropriate supervisor as to corrective action.
  4. Attends to bell desk to ensure all requests or instructions, telephone or otherwise, are promptly and efficiently executed.
  5. Coordinates various transportation facilities such as car rentals, limousine service, etc.
  6. Maintains the flow of luggage from the cars to the hotel and vice versa.
  7. Provides and ensures proper handling of luggage, packages and personal belongings left with the hotel. 
  8. Prepares, maintains and routes all guest and employee incident and accident reports to assigned supervisor. 
  9. Coordinates operating activities with the front desk and parking areas. 
  10. Provides input and recommends changes to assigned supervisor, with reference to hiring, promotion, demotion, release and performance of bell and door staff.
  11. Maintains channels of communication with staff and management.

To be successful in this position it will require the following skill set

  • Ability to communicate effectively with customers, as well as with all levels of employees.         
  • This position is subject of varying levels of smoke, crowds and noise, the severity of which depends upon customer volume.
  • This position is, at times, required to work outside and is subject to all weather conditions.  Proper clothing is provided.
  • Ability to use a telephone.
  • Ability to read and understand information on a computer terminal.
  • Ability to move luggage from cars to rooms and vice versa throughout an eight-hour shift.
  • Ability to effectively and efficiently move around the work area.

Ability to communicate effectively with customers, as well as all levels of employees.

Knowledge of bell desk and door operations.


These skills and abilities and typically acquired through one year of hotel bell or related experience.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what we're about!




Equal Opportunity Employer



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