Penn National Gaming, Inc.


Location US-IL-Aurora
Job ID
Casino Property
Hollywood Casino Aurora
Position Type
Regular Full-Time
Food & Beverage


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Aurora, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth, and support from one of the leaders in the industry. An individual could be successful if they possess the following.

Your daily responsibilities include

  • Deliver internal and external guest service in accordance with company service standards
  • Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who may be intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy
  • Sets up bars for operation; cuts fruit; stocks ice; empties garbage
  • Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed
  • Wipes counter areas, sinks, and floors as required to maintain a clean and safe work- station 
  • Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
  • Maintains par stock levels and orders bar supplies as necessary; delivers orders
  • Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager
  • Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures
  • Resolves service issues according to established guidelines
  • Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual
  • Other duties as assigned

To be successful in this position it will require the following skill set

  • Must be 21 years of age
  • High school completion or equivalent required
  • At least 2 to 3 years of high-volume experience preferred
  • Ability to maintain HCA identified responsible alcohol service certification
  • Ability to read, write, comprehend, and speak English
  • Ability to perform basic mathematical operations, including addition, subtraction, multiplication, and division
  • Ability to describe and upsell/suggest specials, menu items, document and comprehend drink and food orders and communicate effectively to the kitchen and servers
  • Ability to engage guests in college and professional sports, sports wagering and the “Barstool Brand” (social media, apps, podcasts, etc.)
  • Ability to maintain a safe and clean working environment
  • Ability to understand and perform duties in accordance with:
    • Hollywood Casino Aurora Core Values
    • Departmental, property and company policies and standards
    • Internal Controls
  • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
  • This position requires working in a fast-paced environment that is subject to varying levels of noise and crowds
  • Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 50 pounds

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer


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