Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Aurora we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

• Deliver internal and external guest service in accordance with company service standards
• Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy
• Promoting casino events and programs
• Resolving service problems according to procedures
• Providing fast, friendly, professional beverage service to casino guests and beverage servers in accordance with company standards
• Preparing and pouring drink orders with proper portions and ingredients according to recipe, communicating with servers, and presenting drinks to guests or servers as required
• Slicing and pitting fruit as required
• Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures
• Operating a cash register/POS System, ringing proper amount into the register, and giving the guest or server the correct change; accounting for all cash, charge, and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.
• Handles to-go orders
• Maintaining a clean and stocked workstation in accordance with established health and safety guidelines
• Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual
• Other duties as assigned

• Must be 21 years of age
• High school completion or equivalent required
• At least 2 to 3 years of high-volume experience required
• Food Handlers & Bassett Certification required
• Ability to read, write, comprehend, and speak English
• Ability to perform basic mathematical operations, including addition, subtraction, multiplication and division
• Ability to describe and upsell/suggestive sell specials, menu items, document and comprehend drink and food orders and communicate effectively to the kitchen and servers.
• Ability to engage guests in college and professional sports, sports wagering and the “Barstool Brand” (social media, apps, podcasts, etc.)

• Ability to maintain a safe and clean working environment

• Ability to understand and perform duties in accordance with:
• Hollywood Casino Aurora Core Values
• Departmental, property and company policies and standards
• Internal Controls
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
• This position requires working in a fast-paced environment that is subject to varying levels of noise and crowds
• Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 50 pounds., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Equal Opportunity Employer