Penn National Gaming, Inc.

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Location US-IL-Aurora
Job ID
2021-78269
Casino Property
Hollywood Casino Aurora
Position Type
Regular Full-Time
Category
Food & Beverage

Overview

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Aurora we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Your daily responsibilities include

  • Deliver internal and external guest service in accordance with company service standards
  • Greets and seats guests at tables
  • Answers general guest questions about the property and guest services
  • Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up
  • Remains current with restaurant beer, cocktail, and food menus
  • Keeps entry area and host stand clean and organized
  • Keeps host area well stocked with necessary equipment, forms, and supplies
  • Works in cooperation with other Team Members to provide a high quality of service
  • Assists as required in table maintenance and cleans when necessary
  • Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment
  • Completes opening, closing, and other side duties as assigned
  • Attends departmental and company meetings/trainings as required
  • Maintains a clean workstation in accordance with established health and safety guidelines
  • Performs all job functions in conjunction with the guidelines described in the Department Standard Operating Procedures Manual
  • Other duties as assigned

To be successful in this position it will require the following skill set

  • Must be 21 years of age
  • High school completion or equivalent required 
  • One year of high-volume Host/Cashier experience required
  • Ability to maintain HCA identified responsible alcohol service certification
  • Must have excellent guest service/communication skill.
  • Ability to operate a P.O.S. System
  • Must have basic math skills, including the ability to add, subtract, multiply, and divide.
  • Must be able to read, write, speak, and understand English.
  • Demonstrated ability to communicate effectively with team members and guests.
  • Demonstrated ability to operate electronic reservation system and flow charts.
  • Ability to understand and perform duties in accordance with:
    • Hollywood Casino Aurora Core Values
    • Departmental, property and company policies and standards
    • Internal Controls
  • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
  • Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 25 pounds

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

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