Penn National Gaming, Inc.

Surveillance Officer - Full Time

Location US-IN-East Chicago
Job ID
2021-78087
Casino Property
Ameristar Casino Hotel East Chicago
Position Type
Regular Full-Time
Category
Security, Surveillance & EMT

Overview

 

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Ameristar Casino East Chicago, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Maintains surveillance watch in designated area and activities.
  • Records any irregular activity as required.
  • Physical and video surveillance of the activities in the areas mentioned in the position summary.
  • Report verbally and in writing any violations of IGC Submissions, Indiana State Gaming, company policy and procedures and any safety considerations to the appropriate supervisor or manager. 
  • Conduct routine and random observations in all areas of the pavilion area, focusing on money handling positions. 
  • Reports and offer solution to any area of vulnerability to loss from internal or external sources. 
  • Maintains thorough knowledge of IGC Submissions, Indiana State Gaming Regulations, company policy and other department procedures.  
  • Maintains compliance with Surveillance Department procedures and company policy. 
  • Work on special projects and investigations as assigned by Surveillance Shift Manager.
  • Maintain strict confidence regarding company matters.
  • Adhere to established policies and procedures regarding customer service standards.
  • Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.

To be successful in this position it will require the following skill set

  • High School Diploma or equivalent required.
  • Casino industry and video/electronics experience required.
  • Must be able to pass a basic surveillance aptitude test.
  • Comprehensive knowledge of casino games and operations, cheating, scams, card counting, and player evaluations preferred.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Must be highly organized and detail oriented.
  • Must be able to sit 100% of shift.
  • Vision correctable to 20/20 with normal color acuity.
  • Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

Something to leave you with

  • Must pass a basic surveillance aptitude test gauging math skills.
  • Strong problem solving skills and an investigative attitude.
  • Excellent verbal and written communication skills and strong time management skills.
  • Good interpersonal skills.
  • Thorough knowledge of Microsoft Office.
  • Must possess the ability to work effectively with independence and as part of a team.
  • Must be able to work flexible hours including evenings, weekends and holidays.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Highly organized and detail-oriented.
  • Must able to work within a smoke-filled environment.
  • Must be able to sit 100% of shift.
  • Vision correctable to 20/20 with normal color acuity.
  • Trustworthy and honest.
  • Independent judgment skills that are in the best interest of ACEC.
  • High school diploma or equivalent.
  • Background in video or electronics desirable.
  • Casino and support service experience required.
  • 3 months of gaming industry experience preferred.

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