Penn National Gaming, Inc.

Senior Security Assistant Shift Manager

Location US-PA-Grantville
Job ID
Casino Property
Hollywood Casino at Penn National Race Course
Position Type
Regular Full-Time
Security, Surveillance & EMT



Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino at Penn National Race Course, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

- Sr Security Supervisors are employed to direct security, fire safety officers and EMT's in the performance opf their daily duties and responsiblities. - Ensures consistent external and internal customer service goals are being achieved. - At the direction of the security shift manager, may be required to develop and post work schedules relative to shift operations. - Maintains a safe environment for our guests and employees in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. - Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests. - Ensure Security Officers adhere to uniform dress and grooming standards consistent with security department and company standards. - Enforce internal control policies and procedures. - Enforce underage gambling and drinking laws. - Maintain safety and inspections reports for the complex. - Conduct regular security post inspections. - Prepare sedcurity incident reports and maintain security logs. - Respond to guests and employees concerns and complaints and resolve their problems with professionalism and compassion. - Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  - Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems. - This position will be required to perform the duties of a Security Shift Manager. This will include informing the Director of Security, PGCB and any other department or agency of any emergency situations, or system malfunctions as required by internal controls. - Supervisory over functional areas of the Security Department

To be successful in this position it will require the following skill set

- High school diploma/GED; or six months to one year of experience that demonstrates qualities of sound judgment and dependability or equivalent combination of education and experience. - Must have the ability to read, write and speak English. - Must have the ability to respond to common inquiries or complaints from guests and regulatory agencies. - Must have the ability to read and interpret documents, such as safety rules and manuals. - Must have the ability to present information and respond to questions from employees and guests. - Must have the ability to write reports. -  Basic computer knowledge; MS Office. - Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.  This position requires a Key License. - Must possess a valid driver’s license. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.  - Walking 10% of the time. - Sitting 20% of the time. - Standing 60% of the time. - Bending and lifting 10% of the time.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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