Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino at Penn National Race Course, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program. - Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
- High School Diploma/GED. - 1 year of prior work experience or equivalent combination of education and experience. - Previous money handling experience preferred. - Must have the ability to respond to common inquiries or complaints from guests. - Must have the ability to read and interpret documents such as safety rules and manuals. - Must have the ability to perform basic math skills. - Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.). - intermediate computer knowledge; competent in Microsoft Office applications and Server and Web-based systems. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. - Walking 20% of the time. - Standing 80% of the time. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. - This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment. - High Noise Level.
Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.
Equal Opportunity Employer