Penn National Gaming, Inc.

Houseperson - Full Time

Location US-IN-East Chicago
Job ID
Casino Property
Ameristar Casino Hotel East Chicago
Position Type
Regular Full-Time
Hotel Operations & Retail



Don’t just work. Work Happy.


A career in gaming? At Ameristar Casino East Chicago, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for the cleanliness and condition of the assigned guest rooms and other duties to assist in the smooth operation of the Housekeeping Operations.
  • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  • Performs cleaning in all rooms’ hallways, vending areas, guest landings, stairwells, service landings, maid closets, and upkeep according to established standards.
  • Removes used laundry and trash from room.
  • Assists guests with questions or problems, ensuring guest satisfaction.
  • Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer service standards.
  • Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher.
  • Ensures that rooms are supplied with all hard and soft goods in compliance with company policy, as well as ensuring 3-month soft good rotation is completed.
  • Ensures the 3-month rotation of the mattresses, drapes, and furniture are completed.
  • Assists in department projects, as needed.
  • Ensures the Housekeeping closets are maintained, stocked, cleaned, and organized.
  • Assists in cleaning rooms as needed.
  • Ensures a detailed log of items being delivered or removed for the hotel rooms are tracked for accurate record keeping.

To be successful in this position it will require the following skill set

  • High School Diploma or equivalent and six months of previous cleaning experience.
  • Ability to verify orders arriving to ensure the full order was delivered.
  • Ability to communicate effectively with guests as well as all levels of employees.
  • Ability to clean rooms and replenish soft and hard supplies.
  • Ability to effectively and efficiently move from floor to floor as needed.
  • Ability to lift and move up to 75 pounds so as to be able to perform room cleaning duties as needed.
  • Must be willing to work varying shifts and time schedules as needed.
  • Demonstrated knowledge of housekeeping practices and procedures.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Must be highly organized and detail-oriented.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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