Penn National Gaming, Inc.

Security Assistant Shift Manager

Location US-LA-Bossier City
Job ID
Casino Property
Boomtown Bossier City
Position Type
Regular Full-Time
Security, Surveillance & EMT



Don’t just work. Work Happy.


A career in gaming? At Boomtown Casino Hotel Bossier City, we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.  An individual could be successful if they possess the following.

Your daily responsibilities include

- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Enforces internal control policies and procedures, including but not limited to underage gambling and drinking laws. - Maintains safety and inspection reports for the property. - Conducts regular Security post inspections - Prepares Security incident reports and maintain Security logs. - Reports guest and team member concerns and complaints to manager. - Ensures Security team members adhere to uniform dress and grooming standards consistent with departmental and company guidelines. - interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

- High School Diploma or equivalent and one to two years of Casino Security, Military, or Law Enforcement experience required; or equivalent combination of education and experience. - Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.). - Must have excellent written and verbal communication skills; must be fluent and literate in English. - Ability to maintain a high level of confidentiality and professionalism. - Ability to write reports and business correspondence. - Must have strong interpersonal, customer service, and organizational skills. - Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Must have the ability to remain calm in emergency or stressful situations.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer



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