Penn National Gaming, Inc.

Gourmet Restaurant Host / Hostess

Location US-IN-Lawrenceburg
Job ID
2021-77725
Casino Property
Hollywood Casino Lawrenceburg
Position Type
Regular Part-Time
Category
Food & Beverage

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Lawrenceburg, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. 
  • Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
  • Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
  • Familiar with restaurant food menu, including description, price, add-ons, and beverages.
  • Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.
  • Resolves service issues according to established guidelines.
  • Ensures dining and serving areas are set up and maintained according to standard. 
  • Knows and promotes current casino events and programs and can give guests directions to all casino areas. 
  • Answers telephone in a professional manner. 
  • Maintains Board of Health standards of sanitation, personal hygiene and cleanliness, as well as beverage service techniques and safety, all with regard to the safe handling of food and beverage products for guests’ consumption.
  • Displays knowledge of all emergency procedures. 
  • Provides positive communication and uses Red Carpet Service skills with every patron and co-worker. 
  • Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

To be successful in this position it will require the following skill set

  • Must be at least 18 years of age.
  • High School Diploma or GED required. One year of experience in the Food and Beverage service industry as a gourmet or fine dining restaurant host/hostess or similar position is preferred.  One year of experience managing wait times, taking reservations, and assisting with large party bookings preferred.
  • Must have excellent customer service and interpersonal skills.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to tolerate second-hand smoke, noise, and bright lights. 
  • Ability to work at a fast pace in often crowded/noisy environment. 
  • Must meet professional appearance standards as prescribed by company policy. 
  • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed. 
  • Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

 

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