Penn National Gaming, Inc.

Security Officer

Location US-MS-Biloxi
Job ID
Casino Property
Boomtown Casino Biloxi
Position Type
Regular Full-Time
Security, Surveillance & EMT


Work Happy


Don’t just work. Work Happy.

 A career in gaming? At Boomtown Casino Biloxi, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Provides security, safety and loss control by monitoring, observing, reporting and taking appropriate action
  • Provides superior service to our guests
  • Must seek out opportunities to be of service
  • Maintain highly visible patrols to insure a safe gaming experience
  • Responds appropriately to a wide variety of property, life or asset-threatening conditions with immediate assistance
  • Maintains the confidentiality of pertinent information
  • Observes safety hazards, violations of policies, procedures, rules or laws, and reports to shift management
  • Assure quality support to other departments so that they may serve guests more effectively
  • Promote the property promotions and events
  • Coordinates and communicates with other Security personnel or Boomtown staff to provide optimum security and customer service
  • Maintains accountability for assigned monies during fills, drops and escorts, and other assigned duties
  • Monitors and protects Boomtown and customer assets within his/her control, reporting theft and/or destruction promptly to appropriate personnel
  • Answers questions, offers assistance as required and generally functions as a departmental host for Boomtown's customers
  • Completes a wide variety of paperwork on a daily basis as needed by the department and by the company
  • Create fun and excitement with the customer

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age
  • High school diploma or equivalent preferred
  • Prior experience in casino security, security, or law enforcement preferred
  • Requires a clean driving record and a valid MS Driver's License
  • Certification in AED, CPR and First Aid preferred
  • Basic skills and understanding of computers preferred
  • Must be able to read, write, speak and understand English
  • Previous customer service experience
  • Able to handle stressful situations dealing with the general public
  • Ability to work in an environment, which may be noisy and/or have excessive cigarette smoke
  • Need tact when dealing with difficult customers
  • Run on level surfaces, as well as, up and down stairs
  • Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
  • Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
  • Ability to multi task as required (security officers cover a wide variety of different posts and work with all departments) 
  • Required to initiate positive interactions with guests and employees
  • Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
  • The ability to operate company motor vehicles 
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer


Work Happy


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