Penn National Gaming, Inc.

Agent Front Desk ON-CALL

Location US-NV-Henderson
Job ID
Casino Property
M Resort
Position Type
Hotel Operations/Retail



Don’t just work. Work Happy.


A career In gamIng? At M Resort, we thInk you'll enjoy an excItIng Industry, fast paced days and nIghts, dIverse, enthusIastIc co-workers, unlImIted growth and support from one of the leaders In the Industry.

An IndIvIdual could be successful If they possess the followIng.

Your daily responsibilities include

MAJOR JOB DUTIES:  Duties include, but are not limited to the following:


  • Responsible for sign-in and sign-out of individual bank.
  • Check guests in upon arrival.
  • Collect proper cash and/or credit card.
  • Post room charges, paid outs and corrections.
  • Check guests out upon departure.
  • Balance posting at the end of the shift.
  • Prepare a correct and complete cash turn-in sheet.
  • Maintain informational records as assigned for marketing.
  • Prepare reports as requested.
  • Must provide courteous and friendly service to all staff and guests.
  • Perform related duties as requested.

To be successful in this position it will require the following skill set

EXPERIENCE:  6 mos. to 1 yr. computer experience required. Experience with LMS preferred.


EDUCATION:    High School Diploma or GED.                               


SKILLS:   Excellent communication skills.  Ability to operate Front Desk System, calculator and keyboard 35 wpm.  Full knowledge and understanding with all company and department rules, regulations, policies and procedures.  Ability to read, write, and communicate verbally in English.  Ability to perform basic math.  Skill in establishing and maintaining effective working relationships with staff and guests. General computer skills using Microsoft Office; Word, Excel and Outlook                   



Something to leave you with

Whether you prefer beIng at the center of It all or workIng behInd the scenes, there’s a role for you at Penn NatIonal GamIng. We are a growIng company but as bIg as we are, we stIll feel lIke famIly.  The areas of career opportunIty wIth Penn are Ideal for just about any skIll set.  Our company wIde commItment to makIng sure our guests smIle as much as we do means you’ll enjoy a fun workIng envIronment anywhere wIthIn the organIzatIon.



Equal OpportunIty Employer



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