Penn National Gaming, Inc.

Assistant Hotel Operations Manager

Location US-MI-Detroit
Job ID
2020-76729
Casino Property
Greektown Casino Hotel
Position Type
Regular Full-Time

Overview

Work Happy

Don’t just work. Work Happy.

 

A career in gaming? At Greektown Casino-Hotel, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Your daily responsibilities include

  • Assist and execute the short and long-term planning and day-to-day operations of the room division, front desk, and related areas.
  • Assist with the leadership team of the front desk/reservations and housekeeping operations.
  • Assist in the implementation and manage the division's annual budget and objectives to meet/exceed management expectations.
  • Ensure that all guest needs, issues, comments and problems are addressed and resolved to ensure a quality experience and enhance future sales.
  • Assist and manage booking(s) of all hotel reservations via telephone, facsimile, mail, reservation system, and Internet, to effectively maximize occupancy and revenue.
  • Assist in managing hotel reservation/inventory system, i.e., Global Distribution System as well as, loading and maintaining rates and information in the designated system.
  • Assist in overseeing the group rooms and pre-arrivals coordination process. Monitor their scheduling and productivity.
  • Ensuring procedures are followed and proper controls are in place to minimize losses and expenses and maximize hotel profits.
  • Assist in preparation of daily team member work schedules and supervisor schedules.
  • Train, counsel, guide and instruct team members in proper performance of their duties.
  • Administer all employee relations policies and enforce all company policies, procedures, rules and regulations.
  • Assist in creating various reports as necessary and attend/hold regular meetings
  • Initiate and direct heavy cleaning so that the highest level of productivity is maintained and completion schedules are met.
  • May perform marketing-related duties, issue comps, and etc.
  • Other job-related duties as assigned.

To be successful in this position it will require the following skill set

  • Associate Degree or equivalent work experience or combination of college level studies and work experience required.
  • Minimum 2 (two) years’ experience in hotel operations and previous supervisory and customer service experience required.
  • Ability to exercise judgment and diplomacy in a wide variety of public contact situations
  • Ability to meet/exceed guest needs and resolve complaints
  • Ability to communicate effectively with guests, team members and guests at all levels of the organization (extremely articulate)
  • Ability to meet deadlines, work under pressure, multi-tasks and work independently
  • Understand and comply with all company and departmental rules and regulations, policies and procedures
  • Skill in establishing and maintaining effective working relationships with team members and guests
  • Excellent analytical, problem-solving, critical thinking and decision-making skills
  • Ability to read, write, and communicate verbally in English
  • Ability to perform intermediate math
  • Ability to set and achieve high standards of performance
  • Ability to express ideas or make recommendations concerning job related
  • Must have a working knowledge of Microsoft Office and ability to learn new software
  • Knowledge of appropriate union contracts

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Equal Opportunity Employer

Work Happy

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