Penn National Gaming, Inc.

Asia Assistant Manager

Location US-LA-Lake Charles
Job ID
2020-76524
Casino Property
L'auberge Lake Charles
Position Type
Regular Full-Time

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At L'Auberge Lake Charles, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastIc co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful If they possess the following.

Your daily responsibilities include

POSITION SUMMARY

The Restaurant Assistant Manager – Asia in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The Restaurant Assistant Manager - Asia is also responsible for operating and maintaining an efficient and profitable (front-of-the-house) food services operation, as well as for participating in the planning and direction of the assigned outlet(s); manages the activities and functions of the assigned food outlet(s), including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with L’auberge Casino Resort’s objectives

 

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

 

  • Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino of choice; responsible for actively building and retaining customer relations service.
  • Opens and closes shift or work area at scheduled times, ensuring restaurant is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
  • Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that employees are performing duties according to established service standards.
  • Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
  • Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers.
  • Resolves guest concerns or complaints in order to maintain positive customer relations.
  • Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
  • Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Pinnacle Entertainment, Inc. continues to offer superior product and service.
  • Works with the Restaurant Manager to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.
  • Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.
  • Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.

 

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

 

  • This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
  • Ability to communicate effectively with customers, as well as all levels of employees.
  • Ability to effectively and efficiently move around dining room.
  • Ability to review and comprehend all necessary documentation.
  • Ability to take reservations over the phone.

To be successful in this position it will require the following skill set

JOB QUALIFICATIONS

  • Understanding of full-service restaurant operation.
  • Excellent customer relation skills.
  • Knowledge of wines and alcoholic beverages.
  • Demonstrated knowledge of tableside service and specialized tableside preparations.
  • Ability to maintain bar operations.
  • Bilingual in English and Vietnamese or Mandarin is preferred.

 

This knowledge and these skills are typically acquired through a high school degree, as well as four years’ fine dining experience, with a minimum of two years’ supervisory experience; or through a Bachelor's degree in Restaurant Management or related field and two years’ experience.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunIty wIth Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

 

 

Equal OpportunIty Employer

 

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