Penn National Gaming, Inc.

BARSTOOL SPORTSBOOK SERVER (PT)

Location US-MI-Detroit
Job ID
2020-76179
Casino Property
Greektown Casino Hotel
Position Type
Regular Part-Time
Category
Food & Beverage

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Greektown Casino-Hotel, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Your daily responsibilities include

  • Deliver internal and external guest service. Provide especially timely & knowledgeable food and beverage service and always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.
  • Welcomes and host “stoolies” and guests alike, including engaging guests in the Barstool Sports Bar experience which includes promoting Casino events and programs.
  • Converts guests to “stoolies” through ensuring a fun, professional atmosphere while promoting brand recognition and on-line engagement.
  • Operating a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.
  • Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.
  • Performs all duties in a polite, professional and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy.
  • Maintaining a clean and stocked workstation in accordance with established health and safety guidelines

 

To be successful in this position it will require the following skill set

  • Read, write and communicate verbally and by writing in English required.
  • Perform basic math required.
  • Point of Sale, cash/credit handling experience required.
  • Understand and describe college and professional sports and sporting trends; predominant athletes, common sporting language and teams required.
  • Understand and describe the “Barstool Brand” (social media, apps, podcasts, etc) required.
  • Ability to communicate effectively and professionally with guests and all levels of employees.
  • This position requires working in a fast-paced environment that is subject to varying levels of noise, crowds, noise and smoke, the severity of which depends upon customer volume.
  • This position requires work in an environment where guests have diverse interests grounded in Barstool culture.
  • Ability to move effectively and efficiently throughout all work areas.
  • Ability to stand and walk while carrying a serving tray, weighing up to 25 pounds, throughout an 8-hour shift.
  • Ability to describe and upsell/suggestive sell specials, menu items, document and comprehend drink and food orders and communicate effectively to the kitchen and servers.
  • Ability to engage guests in college and professional sports, sports wagering and the “Barstool Brand” (social media, apps, podcasts, etc.) This includes but is not limited to:
    • How do teams rank, what teams are prevalent in which sports, game schedules, player trades and upcoming drafts, sports trivia, sporting trends, hype and culture.
    • Understand and be able to assist and direct guests to Barstool terminology, on-air talent, social media, apps and podcasts that are linked to the brand and overall experience.
    • The engagement of customers will always be professional and fun, inspiring friendly competition between customers and their favorite team.  At times Team Members may be part of a promotional video or podcast.
  • Ability to work in a harmonious and cooperative fashion with “stoolies”, guests, staff, vendors and other organizations, including Barstool brand representatives and on-line influencers. This includes but is not limited to:
    • Encouraging customers to check their enthusiasm for their sports teams.
    • Escalating concerns about customer behavior to their supervisor.
  • Knowledge of cocktail ingredients, proper mixing and pouring techniques; beer styles, taste profiles and breweries required.
  • Ability to handle all checks and cash according to standard operating procedures.
  • Ability to understand and retain knowledge in menu items, ingredients, pricing, service standards, sports and sports betting language and protocols.
  • Ability to maintain a safe and clean working environment.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Equal Opportunity Employer

 

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