Penn National Gaming, Inc.

Player Development Executive

Location US-IN-East Chicago
Job ID
2020-76067
Casino Property
Ameristar Casino Hotel East Chicago
Position Type
Regular Full-Time
Category
Marketing & Entertainment

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Ameristar East Chicago, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Your daily responsibilities include

Promote the facility, services, programs and events while interacting with Marketing, Table Games, Slots, Public Relations and casino guests.  Build customer database and player loyalty through recruitment and retention techniques including actively recruiting new members for the mychoice program.  Player retention through the use of direct mail and telemarketing, inactive player reactivation, hosting parties and participation in promotions, special events, gaming tournaments along with acting as a liaison between players and the Marketing Department.

  • Provide personalized services to guests, focusing solely on players with $250 ADT and higher with low frequency visits.
  • Create new player accounts for the property through recruiting loyal players from competing casinos and outlying markets.
  • Approve credit lines for players as instructed by the credit department and within compliance of the property’s credit approval policies.
  • Provide ongoing leadership in performance and mentoring to the rest of the Player Development team.
  • Establish accurate accounts for players based on data entry guidelines, issue cards and fully explain program to them.
  • Strive to exceed the expectations of our high-end players by following up on their visit with letters or thank you notes.
  • Circulate on the floor greeting guests who are playing in all gaming areas to identify new players and introduce themselves.
  • Identify potential new members for development to high-end players.
  • Evaluate player accounts and issue comps based on recorded play, earned number of points and comps available in player accounts.
  • Build player loyalty through direct mail, telemarketing and personal contact.
  • Be familiar with all current and upcoming special events, promotions and entertainment, as well as all casino activities.
  • Act a guest service liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service.
  • Plan, implement and analyze player events.
  • Update accounts with information changes and obtain missing information on player accounts and issue replacement cards.
  • Assist with dinner and/or hotel arrangements of players.
  • Answer questions regarding the mychoice Program, times and gaming sessions, transportation services, parking facilities and all events and promotions.
  • Be a role model for all service-related positions within all departments.
  • Resolve any problem or perceived inconvenience in order to ensure guest satisfaction.
  • Assist guests in obtaining service for machine repairs, change and payoffs or understanding machine operations.
  • Support Guest Service card service areas during busy times.
  • Assist Guest Service in ticket/invitation distribution when needed for events.
  • Adhere to established Guest Service standards for the department.
  • Emcee player event (parties, tournaments, etc.).
  • Provide ongoing support for Casino Operations, Slots and Marketing during shift.
  • Provide assistance to the Player Development Manager as needed.
  • Any and all other duties required by the Director of Marketing.

To be successful in this position it will require the following skill set

  • Must be a team player with a positive attitude.
  • Must be available and have a willingness to work flexible hours including nights, weekends and holidays.
  • Excellent communication skills. Able to interact with casino customers and team members in a knowledgeable and professional manner.
  • Instill an atmosphere that encourages other team members to share ideas, discuss concerns and resolve conflicts.
  • Full knowledge and understanding of departmental rules, policies and procedures.
  • Problem solver that takes direction well.
  • Treats customers and team members with courtesy and respect.
  • Computer literate with attention to detail.
  • Professional appearance.
  • High School Diploma and at least two years of college,
  • Prefer a Bachelor’s degree from a four year college or university or three years related experience and/or training; or equivalent combination of education and experience.
  • Minimum 1 year Executive Casino Host or three years Casino Host experience required.
  • Prefer three years of adequate customer following.
  • Ability to stand for long periods of time,
  • Verbal and auditory abilities for telemarketing and personal communication.
  • Visual abilities and tolerance needed to complete detailed paperwork and use a computer for extended periods of time.

Important Notice:

As a Player Development Executive , you are by legal definition considered a member of our management team on a 24 hour basis and as such, are expected to act professionally in all that you do as a representative of the Ameristar Casino Hotel. 

 

This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time.  Based on business needs or Guest Service objectives, you may be asked to perform other duties or tasks in addition to those listed above.

 

Licensing and Certification Requirements:

This position may be required to obtain an Indiana Gaming License.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Equal Opportunity Employer

 

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