Penn National Gaming, Inc.

HR Generalist

Location US-WV-Charles Town
Job ID
Casino Property
Hollywood Casino at CharlesTown
Position Type
Regular Full-Time
Human Resources




Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Charles Town, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

  • Partners with HR Business Partners to meet the needs of departments within the business unit.
  • Supports the internal and external recruitment efforts for the property by coordinating all efforts with the Talent Acquisition team.
  • Conducts effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues.
  • Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, terminations and performance reviews).
  • Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention.
  • Conducts exit interview, record feedback/dialog, and report patterns to management.
  • Assists in the handling of unemployment compensation claims.
  • Facilitates identified training programs for the property; including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness and supervisory/management development training.
  • Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes and collective bargaining agreements, where applicable.
  • Attends training and meetings, as required.
  • Collects, analyzes and looks for trends in human resources data to make suggestions relating to HR strategy- turnover, engagement, and leadership opportunities.
  • Assists with design and execution of engagement, wellness and retention events.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
  • Maintains strict confidentiality in all departmental and company matters.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.

To be successful in this position it will require the following skill set

  • Bachelor’s degree in Business Administration, HR or other relevant degree; or equivalent combination of education and experience.
  • Minimum of two years HR or supervisory experience preferred.
  • PHR certification preferred.
  • Previous experience working with a labor environment with union contracts preferred.
  • Proficient computer skills including MS Office software (Word, PowerPoint, Excel, and Outlook); iCIMS and Ultipro experience a plus
  • Ability to work with various levels of the organization to develop and influence the culture.
  • Highly effective communication and negotiation skills
  • Excellent organizational skills, presentation skills and ability to work independently and collaboratively.
  • Exceptional customer service focus including attention to producing quality results.
  • Demonstrated knowledge of state, local and federal labor laws and regulations related to HR
  • Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, or feel; talk or hear; and taste or smell.  The employee is occasionally required to sit and stoop, kneel, or crouch.  The employee must occasionally lift and/or move up to 30 pounds.  Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment described here are representative of those conditions an employee could encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.



Equal Opportunity Employer



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