Penn National Gaming, Inc.

Riverview Runner

Location US-LA-Bossier City
Job ID
Casino Property
Margaritaville Resort Casino




Don’t just work. Work Happy.


A career in gaming? At Margaritaville Resort Casino Bossier City, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

JOB OVERVIEW: To provide prompt, professional and friendly service to our guests. Maintain the area clean, fully stocked. And adhere to all policies and procedures. Directly responsible for keeping the tables bussed, and restocked at all times, assist the waiters in designated station and as requested by management.


ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, a employee must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.


Create a positive guest experience. Smile, be helpful and friendly at all times


Answer questions, take responsibility to get answers and anticipate our guest's needs and problems.


Greet guest(s) cordially when seated at a table.


Assists guest(s) in any way possible to ensure customer satisfaction.


Adhere to sanitation rules and regulations.


Keep station stocked with necessary supplies at all times. Maintain inventory of paper goods by keeping shelfs organized and notifying Supervisor of need.


Conduct any other related duties as assigned by Supervisor.


Clear and wipe tables and chairs. Wipe down side stations.


Assist servers in resetting their tables at all times.


Breakdowns bus pans at dish machine area.


Sorts all items.


Spot swipes buffet for food debris.


Attend daily pre‑shift meeting to communicate business volume, entertainment schedule, and Marketing information to inform employees.


Provide harmonious working environment while being sensitive to the needs of the employees and the guests.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee is occasionally required to sit; climb stairs, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.



WORK ENVIROMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and heat/cigarette smoke. The noise level in the work environment is usually moderate.


  • Exposed to weather conditions and prevalent temperature changes are possible.
  • Subject to moderate ambient noise level.
  • Able to withstand/work in a high smoking environment.





  • Crew members must be in complete uniform at the start of pre-shift.
  • Uniforms must be clean, neatly pressed, and in good repair.
  • All male crew members must have their shirts tucked in with a belt & suspenders worn.
  • Bartenders and bar backs should have on solid black work or tennis shoes. No color allowed including, colored labels/brand marks.
  • All crew members have been issued uniforms by wardrobe. If the uniforms start to look unprofessional or in bad repair the crew members should go to wardrobe for a replacement. They must obtain a wardrobe authorization form from supervisor.
  • Company issued badge must be worn at all times while on property.
  • Crew members must have their valid ABO and LACT with them every shift.
  • No lip, nose rings or facial piercings with the exception of the ears.
  • No tongue rings.
  • No gum chewing is allowed while in uniform or on duty.
  • Crew members are responsible with keeping up with their assigned MICROS card.
  • No offensive tattoos.
  • Earrings must be no larger than a half dollar.

To be successful in this position it will require the following skill set

ADDITIONAL DUTIES/JOB DIMENSIONS: Regular attendance in conformance with the standards established by Margaritaville from time to time is essential to the successful performance of this position. Employee with irregular attendance will be subject to Margaritaville disciplinary action procedures up to and including termination.


Due to the cyclical nature of the hospitality/entertainment industry, Employee may be required to work varying schedules to reflect the business needs of the property.  This includes weekends and holidays on a 24 hour/7 day a week basis.


Upon employment, all Employees are required to fully comply with Margaritaville policies and procedures for the safe and efficient operation of Company facilities.  Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.


SUPERVISORY RESPONSIBILITIES: As may be assigned by immediate Supervisor.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  A combination of experience or training will be considered.


EDUCATIONAL REQUIREMENTS: Sanitation Certified, Certified Bartender, TIPS Training


Entry level position where customer service background is a plus.


LANGUAGE SKILLS: Ability to communicate in a clear and concise manner. 


MATHEMATICAL SKILLS:  Limited mathematical skills required for execution of job performance.


OTHER SKILLS AND ABILITIES: Ability to apply commonsense understanding to carry out written or oral instructions. Ability to deal with problems with multiple variables.


Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


  • All jewelry worn must be in good taste. Jewelry cannot have wording or be offensive.
  • Undershirts for staff must be solid white or black. Crew members wearing white or grey uniform shirts will wear white undershirts and those wearing black uniform shirts will wear black undershirts.
  • Crew members are to maintain good personal hygiene including; trimmed and clean nails, trimmed/styled facial hair, clean and neat hair. Crew members should also be aware of showering regularly and wearing appropriate deodorant.
  • Crew member should maintain a natural hair color. If the crew member is unsure if the hair color would be appropriate they should contact management prior to changing their hair color. 
  • Crew member hair accessories need to be small and not distracting. Bandanas of any type/color are not allowed. No big headbands (example: large flower head bands or extreme designs).
  • Crew members should not wear perfume or cologne that is over powering.

Uniform and personal hygiene is at the discretion of management. If a crew member shows up out of uniform they may be sent home with points and/or issued a corrective action


Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what we're about!




Equal Opportunity Employer



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