Penn National Gaming, Inc.


Location US-IN-Lawrenceburg
Job ID
Casino Property
Hollywood Casino Lawrenceburg
Position Type
Regular Full-Time
Casino Operations




Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

  • Performs preventative maintenance: cleans, inspects, repairs, adjusts, replaces, and tests various machine parts of EGDs, Ticket Redemption Kiosks, progressive equipment, and all other gaming-related devices.
  • Performs floor maintenance: Troubleshoots and repairs malfunctions with Electronic Gaming Devices (EGD), Ticket Redemption Kiosks, progressive equipment, EGD communication systems, and all other gaming-related (Table Games included) electronic systems, devices, and components as they occur.
  • Assists co-workers and management with all EGD-related issues.
  • Assists patrons, management, and co-workers with questions and complaints regarding EGD devices.  Provides answers, gives explanations, and rectifies problems as appropriate.
  • Performs gaming-related (Table Games included) conversions and movements: dismantling, installing, labeling, moving, lifting, lowering, clearing, setting, building, and all other actions that are necessary to complete conversions and movements of EGD.
  • Communicates using all tools provided: Uses radios and email effectively.  Fills out paperwork accurately and completely including but not limited to: MEAL books, machine checklists, Excel spreadsheets, game off list, etc.
  • Performs or assists with EGD-related audits and testing.
  • Performs shop maintenance: Tests, troubleshoots, and repairs electronic circuit boards and components.
  • Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
  • Performs duties in a safe manner; reports any potential safety hazards to management staff.
  • Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age.
  • Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience.
  • General understanding of electronics at the circuit board level.
  • General understanding of microprocessors.
  • Must have strong problem-solving, analytical, customer service, and interpersonal skills.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to write routine reports and correspondence.
  • Must have advanced computer skills and be proficient in Microsoft Office applications
  • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


Equal Opportunity Employer



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