Penn National Gaming, Inc.

Table Games Assistant Manager

Location US-CO-Black Hawk
Job ID
2020-75531
Casino Property
Ameristar Black Hawk
Position Type
Regular Full-Time
Category
Casino Operations

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Responsible for supporting compliance to departmental budgets.
  • Shares responsibility for the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
  • Assists with verifications of table inventories and effectively manages table limits.
  • Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Ensures efficient operations table games protection during assigned shift.
  • Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
  • Accounts for chips on assigned games. This includes making fills and credits as needed.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • High school diploma or GED required; two (2) years of experience in Table Games; or equivalent combination of education and experience.
  • Prior leadership experience strongly preferred.
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Must have knowledge of Table Games, including Blackjack, Roulette, Craps, Pai Gow and Baccarat.
  • Excellent skills in both written and oral communication. 
  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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