Penn National Gaming, Inc.

Sports Book Representative Part Time

Location US-WV-Charles Town
Job ID
Casino Property
Hollywood Casino at CharlesTown
Position Type
Regular Part-Time
Casino Operations


Work Happy


Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Charles Town, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

  • Writes, verifies, and makes payments on tickets for sports wagers in accordance with departmental policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations.
  • Maintains a cash bank for his/her shift; responsible for accepting payment and making correct change when necessary.
  • Stocks Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
  • Writes Sports tickets in an accurate and timely manner.
  • Makes payments on winning tickets in an accurate and timely manner; verifies tickets and payoffs.
  • Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures.
  • Explains wagering rules, including betting lines and odds, and procedures to guests.
  • Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.  Offers information on activities, etc., and directs guests for further information as necessary.
  • Creates and enters player tracking cards.
  • Notifies management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
  • Performs other job-related duties as requested.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age.
  • Minimum six (6) months of cash-handling experience.
  • High School Diploma or GED equivalent.
  • Must be able to effectively communicate in English, both oral and written forms.
  • Previous experience in race and sportsbook preferred.
  • Previous experience in a similar resort environment preferred.
  • Bilingual, with English as primary or secondary language preferred.
  • Ability to work as a part of a team in a high-stress and high-volume environment.
  • Ability to work in and adapt to a dynamic and frequently changing environment.
  • Ability to adhere to and execute established departmental policies and procedures.
  • Working knowledge of sports.
  • Ability to work under pressure while being able to pay attention to details.
  • Basic math skills – calculate winnings based on odds.
  • Basic computer skills.
  • Excellent customer service skills.
  • Ability to maintain professional, neat, and well-groomed appearance, adhering to departmental and company standards.
  • Must be able to handle exposure to casino related environmental factors including but not limited to second-hand smoke, excessive noise, lights, and stress related to servicing customers in a high pressure and fast paced environment.
  • Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
  • Ability to work varied shifts, including weekends, holidays, and during peak sporting events.
  • Must be able to obtain and maintain a West Virginia Gaming and Racing License.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.



Equal Opportunity Employer



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