Penn National Gaming, Inc.

F&B Outlet Assistant Manager

Location US-OH-Dayton
Job ID
2020-75430
Casino Property
Hollywood Gaming at Dayton Raceway
Position Type
Regular Full-Time
Category
Food and Beverage

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Gaming at Dayton Raceway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

Essential Responsibilities:

  • Responsible for fostering a fun environment.
  • Responsible for being a gracious host to all guests and co-workers.
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events.
  • Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.
  • Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.
  • Directly manage the operations of the gaming food and beverage team.
  • Resolve customer complaints regarding food and beverage service and quality.
  • Train team members in food and beverage service, sanitation, and safety procedures.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
  • Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Control inventories of beverages, including liquor, and report any shortages to designated personnel.
  • Assign duties, responsibilities, and work stations to team members in accordance with work requirements.
  • Analyze operational problems, such as theft and waste, and establish procedures to alleviate these problems.
  • Interview, select and set training schedule new team members.
  • Review, adjust and administer working schedules of team members and Outlet Assistant Managers
  • Assign and apportion work to be done Outlet Assistant Managers.
  • Plan work processes and determine effective techniques or processes to be used by team members during business.
  • Supervise and manage the work processes or procedures of team members and Outlet Assistant Managers.
  • Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.
  • Understand and adhere to disciplinary policies including but not limited to counseling team members and Outlet Assistant Managers and the use of progressive discipline to modify poor performance.
  • Address and manage complaints, grievances or concerns from team members and Outlet Assistant Managers.
  • Effectively use, administer and manage rewards and recognition for front line team members.
  • Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
  • Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
  • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
  • Develop, maintain and manage training programs.
  • Handle customer complaints and support all customer service programs.
  • Understand and adhere to regulatory, department and company policies and procedures.
  • Make determinations regarding types of materials, supplies, or tools to be used.
  • Supervise and manage attendance and time records of team members.
  • Effectively manage departmental expenses.
  • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
  • Protect and preserve assets of the company.
  • Assist the Food and Beverage Director with budgetary goals, planning and implementation.
  • Understand and adhere to all bargaining unit agreements.
  • Meet grooming and appearance requirements.
  • Meet attendance guidelines.
  • Other duties, as needed.

To be successful in this position it will require the following skill set

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have outgoing, energetic and enthusiastic attitude.
  • Must enjoy hosting and serving others.
  • Must be comfortable initiating conversations and creating a fun environment with our guests.
  • Must qualify for licensing by Ohio Lottery Commission.
  • Must be able to work as a team.
  • Must be able to tolerate a high stimulus environment.
  • Must be able to work a at a very fast pace and walk long distances throughout the shift.
  • Must be able to pass a background check.
  • Must be able to pass training in alcohol awareness and responsible alcohol service.
  • Must have open availability including all three shifts, weekends, and holidays.
  • Must be able to respond to visual and oral cues.
  • Must meet professional appearance standards as prescribed by company policy.

Must be comfortable and capable learning new software

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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