Penn National Gaming, Inc.

Security Officer- Full Time

Location US-CO-Black Hawk
Job ID
2020-75395
Casino Property
Ameristar Black Hawk
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Adheres to departmental and company policies and procedures regarding guest service standards.
  • Provides a safe, secure, and comfortable environment for all guests and team members.
  • Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. May include uneven, incline, decline surfaces, and stairs.
  • Escorts and transports funds for table fills, slots and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies and or cleaning personnel.
  • Maintains strict confidentiality and professionalism in all company matters.
  • Operates security dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
  • Provides superior guest experience through consistent, positive interaction.
  • May be required to assist with property incidents acting as a first responder to include but not limited to, guest medicals and intoxicated patrons, obtaining guest information on security related incidents that may occur on company property.
  • Ability to lift and carry up to 50 lbs.
  • Knowledgeable of applicable state laws and gaming regulations.
  • Ability to patrol by foot and/or stand long periods of time (6-8 hours) while verifying identification credentials to prevent underage access to gaming areas.
  • This is a uniformed position, which requires that team member’s comply with Ameristar uniform appearance standards while on duty.

To be successful in this position it will require the following skill set

Required Knowledge and Skills

  • Written and verbal communication skills.
  • Knowledgeable of applicable state laws and gaming regulations.
  • Knowledgeable in security protocol and SOP’s.
  • Ability to sustain a high level of confidentiality and professionalism.

Required Natural Behaviors

  • Able to provide a superior guest experience.
  • Ability to maintain a high level of energy and take a proactive approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Able to work entire shift in team environment.

Required Education and Work Experience

  • High School Diploma or equivalent required.
  • Previous experience in a guest service-related field required.
  • Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed is preferred, but not required.
  • Ability to obtain and maintain a Colorado Support Gaming License.
  • Ability to obtain and maintain a CPR certification.

Licensing and Certifications Required

  • State of Colorado Support Gaming License
  • CPR Certification
  • TIPS Certification

Important Notice

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Based on business needs or guest service objectives, the incumbent in this position may be asked to perform other duties in addition to those listed above.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

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