Penn National Gaming, Inc.

Skybox F&B Host-ess Part Time

Location US-WV-Charles Town
Job ID
2020-75354
Casino Property
Hollywood Casino at CharlesTown
Position Type
Regular Part-Time
Category
Food and Beverage

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.
  • Seats guests in restaurant as per specified rotation requirements.
  • Maintains proper seating and reservation documentation.
  • Monitors restaurant for table availability.
  • Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.
  • Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.
  • Completes all assigned closing duties at end of shift.
  • Knows and promotes current casino events and programs and can give guests directions to all casino areas.
  • Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.

To be successful in this position it will require the following skill set

  • High School Diploma or equivalent.
  • Previous customer service experience in a high-volume operation preferred.
  • Read, write, speak, and understand English.
  • Excellent customer service/communication skills.
  • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
  • Must meet professional appearance standards as prescribed by company policy.
  • Must be able to respond to visual and oral cues.
  • Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop, and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping menus and table tops.
  • Must be able to tolerate industry standard chemicals used for cleaning and sanitizing.
  • Able to tolerate second-hand smoke, noise, and bright lights.
  • Able to work at a fast pace in an often crowded/noisy environment.
  • Must maintain good posture and poise throughout shift.
  • Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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