Penn National Gaming, Inc.

Social Media Assistant Manager - Multi-Property

Location US-MS-Tunica Resorts
Job ID
2020-75327
Casino Property
Hollywood Casino Tunica

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Tunica and Boomtown Biloxi we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary for assigned properties:

  • Responsible for monitoring and upkeep of the property Facebook, Instagram, Twitter, and other social pages.
  • Develops a paid social media content calendar, and executes postings based on the approved calendar.
  • Maintains daily assigned workflow and follows through with execution of organic social media.
  • Develops social media strategy for property and partners with all outlets on property to ensure strategy aligns with property mission.
  • Recommends and develops compelling content that engages audiences and increases followers.
  • Monitors and responds to online reviews/reputation management for the property.
  • Monitors and responds to guest feedback and inquiries via Medallia, telephone, letter and or email, or directs guest to the appropriate department for response and follow up.
  • Creates copy and imagery for organic social posts.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
  • Conducts social media and internet research activities for the property marketing team as applicable. Makes market recommendations according to research results.
  • Partners with the Corporate Design Studio as needed for access to professional photo shoot assets and rights usage.
  • Partners with the property marketing team to submit requests for paid social media advertising through InMotion.
  • Provides organic social media analytics reporting as needed. Makes changes to organic, social strategy as needed.
  • Adheres to all deadlines in accordance to content calendar and all other assignments.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree (B.A. /B.S.) in Marketing, Communications, Media, or other related field from four-year college or university; one to two years of experience with paid advertising execution; or equivalent combination of education and experience.
  • Must have experience with social media best practices.
  • Must have excellent written and verbal communication skills.
  • Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook). Knowledge of InMotion, and Social Studio highly preferred.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to adapt to changes in prioritization or schedules of items in the work queue as necessary when communicated/directed.
  • Must have excellent organizational skills and be detail oriented.
  • Must be able to meet deadlines and to work under short time constraints.
  • Must be proactive when working on tasks.

SUPERVISORY RESPONSIBILITIES                                                   

This job does not have supervisory responsibilities.

 

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

 

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually minimal.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

 

Equal Opportunity Employer

 

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