Penn National Gaming, Inc.

IT Technician

Location US-MS-Biloxi
Job ID
Casino Property
Boomtown Casino Biloxi
Position Type
Regular Full-Time



Don’t just work. Work Happy.


A career in gaming? At Boomtown Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


We are currently seeking a talented individual to become a IT Technician.  An individual could be successful if they possess the following.

Your daily responsibilities include

  • Must be at least 21 years of age. 
  • Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. 
  • Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes
  • Installs and troubleshoots hardware and software.  This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices.
  • Maintains phone system, including but not limited to moves, adds and changes, along with occasional wire installation and system troubleshooting
  • Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
  • Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.
  • Troubleshoots network connectivity for property systems and maintain network wire management.
  • Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.
  • Consults with vendors to improve customer service and reduce problems in the environment.
  • Meets department uniform, appearance and grooming requirements.
  • Keeps work area clean and free of safety hazards, debris and litter.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Perform all job duties in a safe and responsible manner.

To be successful in this position it will require the following skill set

  • Bachelor's degree (B.A. /B.S.) in computer technology or related field from four-year college or university; one to two years related experience or training; or equivalent combination of education and experience. 
  • Must be highly proficient in all Microsoft applications.
  • Must have working knowledge of current Windows operating systems.
  • Must have comprehensive knowledge of networking fundamentals and Microsoft active directory administration..
  • Must have experience supporting current Microsoft Office suites, troubleshooting computer hardware, software, and operating systems, and performing computer imaging and restoration.
  • Cisco IP phones, Micros POS, AS/400, and Bally ACSC support experience is preferred.
  • Must possess excellent oral and written communication skills.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what we're about!



Equal Opportunity Employer



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