Penn National Gaming, Inc.

Assistant Casino Manager

Location US-MO-Riverside
Job ID
2020-75184
Casino Property
Argosy Casino Riverside
Position Type
Regular Full-Time
Category
Casino Operations

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Argosy Casino Riverside we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

 

*PENDING REGULATORY APPROVAL*

  • Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Provides oversight for the gaming floor on their assigned shift.
  • Effectively handles customer concerns and requests.
  • Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
  • Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
  • Verifies table inventories and effectively manages table limits.
  • Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability.
  • Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
  • Assists with the overall integrity of daily Table Games and/or Slot operations.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slot Operations leadership position; or equivalent combination of education and experience.
  • Excellent skills in both written and oral communication.
  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table and/or Slot operating systems.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have thorough knowledge of Table Games and/or Slot Operations.
  • Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

 

 

Equal Opportunity Employer

 

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